GuideTI
Jessica Boone
Manila,AR
Summary
Customer service oriented professional accustomed to a fast-paced work environment with 12 years of management experience. Guiding employees and clients with a cause and effect workplace environment with exceptional goals and accomplishments. Directing prompt attention to time sensitive tasks as well as ordinary day to day tasks that are necessary to accomplish workplace goals and duties. Completing necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.
Experienced with managing site operations and administrative tasks. Utilizes organizational skills to maintain efficient workflows and compliance. Track record of effective communication and problem-solving abilities.
Professional site management specialist prepared for this role. Proven ability to streamline operations and enhance productivity, ensuring smooth and efficient project execution. Strong focus on team collaboration and achieving high-impact results. Skilled in resource allocation, troubleshooting, and maintaining safety standards. Adaptable and reliable with effective communication and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Administrator
Big River Steel: ASU
03.2025 - Current
- Managed site operations to ensure compliance with safety protocols and regulations.
- Coordinated daily administrative tasks to support efficient project workflows.
- Assisted in maintaining accurate records for site activities and personnel.
- Implemented process improvements to enhance operational efficiency and reduce downtime.
- Accurately documented all onsite issues using GuideTI.
- Guide TI procedures while maintaining parts requisitions, preventive maintenance, creating equipment, and assigning them to the correct component.
- Managing logs of daily loads for hydrogen, oxygen, and nitrogen.
- Contributed to organizational growth initiatives by proactively identifying areas for improvement and implementing data-driven solutions.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Provided ongoing support to senior leadership by preparing reports, presentations, updates on key projects as needed.
- Established strong relationships with key stakeholders to ensure effective communication channels were maintained at all times.
- Prepared detailed project estimates and reports for management review.
Personal Care Giver
Angel’s Personal Care
02.2025 - Current
- Provided compassionate and personalized care to elderly clients in their homes, ensuring their safety, comfort, and well-being
- Assisted clients with activities of daily living (ADLs) including bathing, dressing, grooming, and toileting
- Performed light housekeeping duties including laundry, dishwashing, dusting, vacuuming to maintain a clean and organized living space for clients
- Escorted clients to medical appointments or social outings while providing companionship during the journey
- Engaged in meaningful conversations with clients to alleviate feelings of loneliness or isolation
- Assisted with mobility needs such as transferring from bed to wheelchair or assisting with walking using appropriate techniques and equipment
Patient Registration Clerk
Mississippi County Hospital System
07.2023 - 06.2024
- Registered patient information accurately in electronic health record system.
- Verified insurance eligibility and coverage for incoming patients.
- Assisted patients with completing registration forms and documentation.
- Coordinated communication between medical staff and patients regarding appointments.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Resolved patient inquiries and issues efficiently to enhance satisfaction.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Collaborated with team members to streamline registration processes and reduce wait times.
- Enhanced patient experience through friendly interactions and efficient service during registration.
Indulgence
The Louis Hotel
07.2024 - 01.2025
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
- Efficiently checked-in and checked-out guests, maintaining accuracy in reservation details and payment processing
- Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and timely manner
- Maintained a clean and organized front desk area, creating a welcoming atmosphere for guests
- Collaborated with housekeeping staff to ensure rooms were ready for check-in by coordinating room assignments and communicating special requests from guests
- Served as a point of contact for VIP guests or special groups, providing personalized attention and fulfilling specific needs or preferences
- Informed guests about hotel amenities, local attractions, dining options, and events happening during their stay
- Closely monitored room availability to maximize occupancy rates through effective management of reservations and waitlists
- Coordinated with other departments such as housekeeping, maintenance, and security to address guest concerns or resolve issues that may arise during their stay
- Achieved high customer satisfaction ratings consistently by delivering excellent service tailored to individual guest needs
- Demonstrated strong problem-solving skills by effectively addressing conflicts or challenging situations with diplomacy
- Suggested upgrades or additional services based on understanding of guest preferences to enhance their overall experience
Front Desk Clerk
Mississippi County Hospital System
07.2023 - 06.2024
- Insurance verification
- Athena related
- Scheduling
- Billing statements and collect payments
- Familiar with physical and electronic charting methods.
- Hippa professional
- Utilization of time
- Maintaining a clean and healthy environment
- Charting and medical documentation
Cashier
Dollar Tree
09.2020 - 06.2023
- Greeting customers
- Totaling purchases
- Cleaning and maintaining a healthy environment
- Providing customers with the assistance they need
- Responsible for stocking freight
Housekeeper
Dewitt Hospital & Nursing Home
06.2016 - 07.2017
- Responsible for the general cleaning and upkeep of patient rooms
- Team-oriented and dedicated to ensuring highest standards were met
- Prioritized and organized work and followed through to ensure duties were accomplished
- Maintained confidentiality of client information
Store Manager/HR
Food Giant Supermarket Inc.
11.2008 - 06.2016
- Evaluated employee job performance and conformance to regulations and recommended appropriate action
- Trained or instructed employees in job duties or company policies or arranged for training to be provided
- Discussed job performance problems with employees to identify causes and to work on resolving problems
- Interpreted and communicated work procedures and company policies to staff
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Recruited, interviewed, and selected new employees and processed payroll
- Resolved customer complaints or answered customers' questions regarding policies and procedures
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Education
Applied Science - Medical Billing and communications
Ultimate Medical Academy
Remote01.2020
Applied Science - Associate of Applied Science degree
Arkansas Northeastern College
High School Diploma - undefined
Rivercrest High School
Marie, AR05.2009
Some college - Basic curriculum (High school diploma or GED)
Medical Technology - undefined
Skills
- Writing skills
- Office 365
- Data Entry
- SharePoint
- Records Management
- Resident's rights
- Medical Scheduling
- Behavioral health
- Conflict management
- GuideTI/SAP
- Administrative support
- Process improvement
- Data management
- Communication skills
- Team collaboration
- Appointment scheduling
- Confidentiality protocols
- Critical thinking
- Legal administrative experience
- 5S
- Kronos
- Manufacturing
- Venipuncture
- ICD Coding
- Dealership experience
- Auto body repair
- Grammar Experience
- Word processing
- Mechanical knowledge
- Cost accounting
- Organizational skills
- EHR systems
- Computer skills
- Forklift
- Office management
- Oracle
- HRIS
- Customer relationship management
- Manufacturing facility
- Human Resources Management
- Administrative experience
- Phone Etiquette
- Medical office experience
- Insurance Verification
- Banking
- Medical Billing
- Continuous improvement
- Clerical experience
- Quality improvement
- English
- QuickBooks
- Pivot tables
- Inside sales
- Time management
- Service writing
- Customer service
- Forecasting
- Accounting software
- Warehouse management
- Medical Terminology
- Marketing
- Automotive diagnostics
- Internal medicine
- 10 key typing
- OSHA
- Medical Coding
- Payroll
- Equipment repair
- Microsoft Powerpoint
- Employment & labor law
- Health information management
- EMR Systems
- Bookkeeping
- Shipping & receiving
- Microsoft Office
- Microsoft Excel
- Supply chain
- Filing
- Medicare
- Collaboration with sales
- Microsoft Word
- Medical Records
- Negotiation
- Microsoft Access
- Hospital Experience
- Workday
- Adobe Acrobat
- Succession planning
- Patient Care
- Strategic planning
- ERP systems
- EDI
- Microsoft Outlook
- Warehouse experience
- ADP
- Patient interaction
- Custodial experience
- Care plans
- Data collection
- JavaScript
- Medical collection
- Front desk
- Accounting
- ICD-9
- PeopleSoft
- Precision measuring instruments
- Project management
- Windows
- Analysis skills
- Documentation Review
- Employee Evaluation
- HIPAA
- Athenahealth
Certification
- Driver's License June 2017 to June 2025
- Medical Billing Certification
- Medical Coding Certification
- Senior Professional in Human Resources
- SHRM Senior Certified Professional
- Professional In Human Resources
Additional Information
Authorized to work in the US for any employer
Software
Athena
Bluebeam
Timeline
Site Administrator
Big River Steel: ASU
03.2025 - Current
Personal Care Giver
Angel’s Personal Care
02.2025 - Current
Indulgence
The Louis Hotel
07.2024 - 01.2025
Patient Registration Clerk
Mississippi County Hospital System
07.2023 - 06.2024
Front Desk Clerk
Mississippi County Hospital System
07.2023 - 06.2024
Cashier
Dollar Tree
09.2020 - 06.2023
Housekeeper
Dewitt Hospital & Nursing Home
06.2016 - 07.2017
Store Manager/HR
Food Giant Supermarket Inc.
11.2008 - 06.2016
Applied Science - Associate of Applied Science degree
Arkansas Northeastern College
High School Diploma - undefined
Rivercrest High School
Some college - Basic curriculum (High school diploma or GED)
Medical Technology - undefined
Applied Science - Medical Billing and communications
Ultimate Medical Academy