Jessica Booth
Thomasville,Georgia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving objectives combined with over 25 years customer service experience. Known for strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Senior Life Insurance Claims Examiner
SECURIAN FINANCIAL
04.2012 - Current
- Initiated and verified coverage for new death claims, dismemberment claims, accelerated benefit and waiver of premium claims
- Investigated, reviewed and paid complex life insurance claims up to 1 million dollars
- Examined M.E., police, toxicology and EMS reports to determine eligibility for accidental death benefit
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Reviewed evidence of insurability documentation for medical underwriting
- Performed investigative duties to seek out lost beneficiaries
- Experienced in coverage continuation through portability and conversion
- Office manager duties including scheduling and executing teams meetings, ordering supplies, traveling for open enrollment and processing daily mail.
- Familiar with Salesforce, Microsoft Word, Office, Excel and PowerPoint
Retention Supervisor
CAPELOUTO TERMITE AND PEST CONTROL
09.2009 - 04.2012
- Managed team of five employees to insure all retention calls were being made in a timely manner.
- Responsible for the retention of approximately 3.5 million dollars of annual termite contracts.
- Quality call control and daily monitoring of employee calls
- Maintained performance guarantees with an extremely high inbound/outbound call volume environment
- Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
- Promoted a positive work environment, fostering collaboration and open communication between team members
- Performed all new hire training.
- Executed the marketing/design of termite renewal fliers and mail outs
- Optimized scheduling for all pest and termite service control calls
- Considered the "closer" in all inbound retention calls.
- Maintained a positive work environment with 100% customer service standard.
Education
Bachelor of Science - Interdisciplinary Studies -
University of Central Florida
References
- Securian Financial, Kristin Lay, (651) 665-3500
- Capelouto Termite & Pest Control, Cayce Crooms, (850) 273-5647
Timeline
Senior Life Insurance Claims Examiner
SECURIAN FINANCIAL
04.2012 - Current
Retention Supervisor
CAPELOUTO TERMITE AND PEST CONTROL
09.2009 - 04.2012
Bachelor of Science - Interdisciplinary Studies -
University of Central Florida