Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Booth

Lakewood,OH

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

15
15
years of professional experience

Work History

TALENT RECRUITER

Professional Placement Services
Parma Heights, OH
08.2022 - 06.2025
  • Maintained status as one of the top performers of the company in both requisitions filled, and revenue.
  • Developed and implemented recruiting strategies for sourcing and attracting top talent.
  • Developed job postings, reviewed resumes, and conducted reference checks on applicants.
  • Managed online applicant tracking system database; tracked progress of applications through the hiring process.
  • Provided excellent customer service experience to internal clients by responding quickly to requests for information or assistance.

BARTENDER/SERVER

Dewey's
Fairlawn, OH
04.2019 - 08.2022
  • Demonstrated extensive menu knowledge and provided expert recommendations to customers to enhance their dining experience.
  • Resolved customer complaints in a professional manner.
  • Served as Shift Manager, overseeing daily operations and ensuring the smooth running of the restaurant, including dividing tips, holding key responsibilities, counting the safe, and balancing drawers.
  • Contributed to creating a positive and professional image for the restaurant through proactive engagement and effective problem-solving.

FRONT END COORDINATOR

Giant Eagle
Hudson, OH
06.2010 - 03.2019
  • Assisted in the development and implementation of store policies and procedures related to cash management activities.
  • Maintained communication with corporate office regarding store operations issues or concerns.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.

Education

Four Years

Kent State University
Kent, OH
01-2014

High School Diploma -

Stow-Munroe Falls High School
Stow, OH
01-2009

Skills

  • Customer relationship management
  • Effective communication
  • Team collaboration
  • Complaint resolution
  • Problem solving
  • Attention to detail
  • Sales techniques
  • Computer proficiency
  • Empathy and patience
  • Relationship building
  • Staff education and training
  • Paperwork processing
  • Client relations
  • Creative problem solving
  • Follow-up skills
  • Multitasking and organization

Timeline

TALENT RECRUITER

Professional Placement Services
08.2022 - 06.2025

BARTENDER/SERVER

Dewey's
04.2019 - 08.2022

FRONT END COORDINATOR

Giant Eagle
06.2010 - 03.2019

Four Years

Kent State University

High School Diploma -

Stow-Munroe Falls High School

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