Jessica Borchik

• Accountable for retention & growth of $750M in premium across 250+ employers
• Developed & implemented new Best Practices Optimization strategy to drive +25% increased revenue/participation.
• Responsible for adoption of new employer & broker focused strategy; including re-org of existing team.
• Supported new User Experience and Decision Support strategy.

Sales Achievement:

• 2018: Achieved 165% of quota as individual contributor; 167% of quota as manager
• 2019: With team quota increase of 30% YoY, led team to achieve 155% of quota.
• 2020: Promoted to lead of multiple sales/consulting teams that had -47% in YoY closed opportunities. Implemented new management system and associate performance reviews to close year with no YoY loss.
• 2021: Achieved 115% of team quota

Strategize company re-organization; creating and inducting key positions, developing effective project plan and aligning resources to maximize productivity across 5 territories.

• Coached and developed associates and managers as well as communicate with executive teams in relation to operational progress and project status.
• Consult with Executives of current and potential clients to initiate strategic plans for successful and timely engagement and project delivery.

Promoted to establish and manage a new department as well as to coordinate with key strategic clients (25K+ employees).

• Developed new department, designed methodologies and hired necessary staff to reach financial and operational goals across account & program management.
• Hired talented resources to expand team size to 5 managers and 30 client support executives.
• Researched client's desired enhancements and consulted with engineering teams for project feasibility.

Accountable for retention of major key account (500K+ employees) through efficient product delivery. Central to the development and supervision of all RFP activity.

• Responsible for completion of commitments to the RFP, including account management, efficient and compliant data management, and profitable project management.
• Developed account management team, including 4 managers and 15 associates.
• Partner to COO of state health plan for all strategic planning of government health initiatives.
• Accountable as subject manager expert to coordinate with client for product engineering and operations in order to improve processes and procedures.
• Controlled Benefitfocus withdrawal from client resulting in client re-instatement and positive go forward relationship.

Designed and lead development of new product feature and gained Executive and employee support of new process, leading to the delivery of a profitable data exchange offering across 400+ employers.

• Examined new product feature of connecting non-partnering insurance carriers with software platform.
• Defined and instituted model to monitor accurate and timely file implementation and ongoing delivery.

Promoted to lead team within 6 months of joining company due to performance and leadership qualities.

• Expanded team size to 20 support executives to handle increasing issue complexity of business process.
• Conducted training program for 100+ internal staff and discovered client product enhancements.
• Mentored support executives to handle technical support issues of 6 key insurance carriers.