Jessica Borden

Reviews taxpayer information to determine action and processing requirements. Examines original/other documents for completeness. Verifies and updates entries on automated tax systems so that any back of work or documents can be located, and information given on the status and location of cases. Resolves errors and corresponds with taxpayers to obtain any missing information. Performs other clerical duties such as scanning and uploading documents to the appropriate case file while preparing and mailing out correspondence to the appropriate parties. Received a temporary detail in February 2024 to assist TEFRA Report Writing teams 201 & 202 in case building, gaining on hands experience with systems EUP, AMS, RGS, and a wider scope of access to IDRS, while also handling the processing, sorting, and distribution of the mail for the entire TEFRA operations department.

Analyzed medical documentation to ensure accurate coding and compliance with regulations. Collaborated with healthcare professionals to clarify diagnoses and procedures for optimal coding accuracy. Reviewed and updated coding guidelines to reflect changes in industry standards and payer requirements. Mentored junior coders, providing training on best practices and coding software usage. Resourcefully used various coding books, procedure manuals, and on-line encoders. Reviewed patient charts to better understand health histories, diagnoses, and treatments.

Managed liability claims investigations, ensuring compliance with company policies and state regulations. Analyzed claim data to identify trends, improving risk assessment strategies and decision-making processes. Leveraged advanced claims management software to document case details accurately and maintain organized records. Improved customer satisfaction by promptly and accurately resolving liability claims issues. Supported team members during periods of high workload, demonstrating strong collaboration skills and adaptability. Managed a caseload of diverse liability claims, ensuring timely resolution and accurate documentation. Reviewed policy coverage terms carefully for accuracy when determining appropriate payouts on settled claims.

Processed customer transactions accurately and efficiently, enhancing service delivery. Assisted customers with account inquiries, providing tailored solutions to meet needs. Maintained cash drawer balance through diligent tracking and reconciliation practices. Educated clients on banking products and services, increasing customer engagement. Resolved customer complaints promptly, ensuring satisfaction and loyalty retention. Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management. Wrote and distributed customer correspondence. Performed account maintenance by closing out accounts and changing customer addresses.

Processed customer transactions accurately and efficiently, enhancing service delivery. Trained new staff on operational procedures, fostering a collaborative team environment. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Resolved customer issues promptly, fostering positive relationships between the bank and its clients. Counted and packaged currency and coins. Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies. Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike. Audited fellow teller currency to contribute to dual-control procedures. Enhanced branch sales through cross-selling bank products and services to customers. Monitored and reported suspicious activity in line with bank security policies. Counted, verified and handled bank deposits and armored car transactions.

Delivered exceptional customer service, enhancing client satisfaction and loyalty. Managed inventory processes, ensuring accurate stock levels and timely replenishment. Trained new sales associates on product knowledge and effective sales techniques. Developed promotional displays to increase product visibility and drive sales growth. Collaborated with team members to achieve daily sales targets and operational goals. Resolved customer complaints efficiently, reinforcing positive brand reputation. Implemented streamlined checkout procedures, reducing wait times for customers. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Rotated stock and restocked shelves to maintain product availability and store appearance. Educated clients on current promotional offerings and products using persuasive selling tactics.