Jessica Borgella
Miami,FL
Summary
Professional at creating a welcoming atmosphere, addressing client inquiries, and ensuring efficient office operations. Strong communication skills and attention to detail with a commitment to delivering outstanding customer service.
Overview
8
8
years of professional experience
Work History
Server/Admin
Red Rooster Overtown
Miami, FL
10.2022 - Current
- Greet guests upon arriving, answering phones and forwarding messages in a professional manner
- Take and confirm reservations
- Ensuring customer satisfaction, promote specials, take and serve orders
- Provide outstanding customer service to new and returning guests.
Patient Care Representative
University Hospital
Newark, NJ
09.2020 - 01.2021
- Greeted patients when entering, checked patients in and out.
- Patient registration, scheduled patients for appointments.
- Collected copayments and verified insurance eligibility.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
Front Desk Team Member
HOT 8 YOGA
Los Angeles, CA
03.2018 - 08.2020
- Welcomed students upon arrival, registered new students, and signed in students.
- Sold membership packages, provided a positive experience at the studio.
- Maintained a beautiful and clean environment inside and outside the studio.
- Reported to the front desk manager, provided warm, effective customer service.
Receptionist
Eisner Dictor and Lamadrid, P.C
New York, NY
06.2016 - 01.2018
- Greeted clients and welcomed visitors to the reception area, determined the reason for their visit, and managed the reception area.
- Answered, screened, and forwarded phone calls in a professional manner.
- Organized filing system for legal documents, sorted and distributed mail and fax, and ordered and replenished office supplies.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Certificate Program -
Sanctuary For Families
New York, NY01.2016
Skills
- Guest Relations
- Mail handling
- File Organization
- Payment Collection
- Visitor assistance
- Appointment Setting
- Call handling
- Reception Area Maintenance
- Appointment Scheduling
Timeline
Server/Admin
Red Rooster Overtown
10.2022 - Current
Patient Care Representative
University Hospital
09.2020 - 01.2021
Front Desk Team Member
HOT 8 YOGA
03.2018 - 08.2020
Receptionist
Eisner Dictor and Lamadrid, P.C
06.2016 - 01.2018
Certificate Program -
Sanctuary For Families
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