Jessica Borger-Williams
Miamisburg,OH
Summary
Dynamic professional with a proven track record at Charter Spectrum, excelling in customer service and team leadership. Highly motivated to drive sales and enhance customer satisfaction, leveraging strong problem-solving skills and a quality assurance mindset. Recognized for training and developing staff, consistently achieving sales goals and fostering a productive team environment.
Overview
13
13
years of professional experience
Work History
Residential Marketing Development
Charter Spectrum
Cincinnati, OH
08.2023 - Current
- Completed the required paperwork within the anticipated timeframes.
- Completed assigned tasks with little or no supervision.
- Established new services in rural Ohio, Indiana, and Kentucky.
- Coordinated with the construction team in order to properly give my potential customers the correct information about when services will be available at their homes.
Retail Store Manager
Charter Communications, Inc
08.2020 - 08.2023
- I oversaw a team of 4 to 6 retail sales specialists.
- I managed a team to achieve the store's sales goals while also assisting with customer service issues.
- I assist with managing inventory within the store, including cable equipment, mobile devices, and accessories.
- I do week-over-week sales meetings with my specialist, along with a minimum of 10 observations a week.
- I also complete the scheduling for the office.
- Handle customer inquiries and complaints.
- Open and close the store.
- Achieve sales goals.
- Monitor and order supplies.
- Train, develop, and manage store employees.
- Develop a productive team environment.
- Complete performance reviews.
- Process team members' timecards.
Retail Sales Associate
Charter Spectrum
Cincinnati, OH
01.2012 - 08.2020
- Consistently meets and exceeds independent and team sales, revenue, and retention goals, using consultative sales tactics.
- Worked independently with each customer to reach the desired result that would benefit both the customer's needs and the company's values.
- Assisted customers with account inquiries, troubleshooting, and issuing equipment.
- Maintained the cash drawer, processed payments, and balanced it using PeopleSoft.
Education
High School Diploma -
Valley View High School
Germantown, OH06.1995
Some College (No Degree) - Business Management
Sinclair Community College
Dayton, OhSkills
- Highly motivated
- Quality assurance mindset
- Customer service focus
- Problem-solving strength
- Team-oriented
- Staff training and development
- Employee supervision and motivation
- Outstanding communication skills
- Reliable
Timeline
Residential Marketing Development
Charter Spectrum
08.2023 - Current
Retail Store Manager
Charter Communications, Inc
08.2020 - 08.2023
Retail Sales Associate
Charter Spectrum
01.2012 - 08.2020
High School Diploma -
Valley View High School
Some College (No Degree) - Business Management
Sinclair Community College
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
Angelique VassarAngelique Vassar
Customer Service Representative at Charter SpectrumCustomer Service Representative at Charter Spectrum
La'Keita ParkerLa'Keita Parker
SR Account Executive at Charter SpectrumSR Account Executive at Charter Spectrum
Drew ThomasDrew Thomas
Assistant Manager at TJ ChumpsAssistant Manager at TJ Chumps