Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Bostock

Jessica Bostock

Columbia Falls,MT

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Treatment Team Secretary

Rusk State Hospital
07.2009 - 07.2011
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.

E.R. Unit Secretary

Trinity Mother Frances Health System
08.2007 - 03.2009
  • Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
  • Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
  • Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
  • Improved patient experience through compassionate interaction with families during difficult situations.
  • Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
  • Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
  • Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
  • Coordinated interpreter services when necessary to facilitate proper communication between healthcare providers and non-English speaking patients or family members during critical moments of care delivery process in the emergency room context.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Administrative Assistant

Across My Heart Mosaics
01.2003 - 08.2007
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Assisted development and implementation of new administrative procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

High School Diploma -

Castle Ridge Christian School
Gladewater, TX
05.2004

Skills

  • Minute Taking
  • Document Preparation
  • Report Generation
  • File Management
  • Meeting Coordination
  • Database Management
  • Customer Service
  • Office Administration
  • Data Verification
  • Multi-Line Phone Systems
  • Verbal and written communication
  • Confidentiality understanding

Timeline

Treatment Team Secretary

Rusk State Hospital
07.2009 - 07.2011

E.R. Unit Secretary

Trinity Mother Frances Health System
08.2007 - 03.2009

Administrative Assistant

Across My Heart Mosaics
01.2003 - 08.2007

High School Diploma -

Castle Ridge Christian School

Similar Profiles

CREATE PROFILE