Jessica Botello
Goleta,CA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/bartender
Chads Cafe
Santa Barbara, CA
01.2022 - Current
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
CNA
San Luis Post Acute Center
San Luis Obispo, California
01.2021 - 01.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Cashier/Server
Lake Lopez
Arroyo Grande, CA
01.2021 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Created price tags and merchandise signs.
Customer Service Representative Agent
Aviation Port Services
Santa Barbara, CA
11.2018 - 06.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Collected and analyzed customer information to prepare product or service reports.
Education
No Degree - Science of Nursing
Santa Barbara City College
Santa Barbara, CANo Degree - Science of Nursing
Cuesta College
San Luis Obispo, CANo Degree - Cna
Trinity School of Nursing
VenturaHigh School Diploma -
Dos Pueblos Senior High School
Goleta, CA06.2016
Skills
- Fluid Measurement
- Feeding Assistance
- Linen Replacements
- Output Monitoring and Reporting
- Vital Signs Collection
- Nutrition and Diet
- Activities of Daily Living (ADL) Support
- Emotional and Social Support
- Bedsore Prevention
- Documenting Behaviors
- Observing Responses
- Oral Hygiene
- Dementia and Alzheimer's Knowledge
- Grooming and Bathing Assistance
- Responding to Emergencies
- Care Monitoring
- Bed Transfers
- Bathing and Dressing
- Empathy and Compassionate Care
- Feeding Tube Management
- Calm Under Stress
- CNA Certification
- Infection Prevention and Control
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Host/bartender
Chads Cafe
01.2022 - Current
CNA
San Luis Post Acute Center
01.2021 - 01.2022
Cashier/Server
Lake Lopez
01.2021 - 11.2021
Customer Service Representative Agent
Aviation Port Services
11.2018 - 06.2019
No Degree - Science of Nursing
Santa Barbara City College
No Degree - Science of Nursing
Cuesta College
No Degree - Cna
Trinity School of Nursing
High School Diploma -
Dos Pueblos Senior High School
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