Jessica Botello
San Antonio,TX
Summary
Dynamic KYC Analyst with extensive experience at Citibank, adept at ensuring AML compliance and enhancing client onboarding processes. Proven track record in risk assessment and quality control, consistently surpassing production targets. Strong collaborator with exceptional attention to detail, driving process improvements and fostering team success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
SBAF
Wells Fargo
San Antonio, TX
11.2023 - Current
- Conduct in-depth reviews of new small business client accounts to ensure accuracy, completeness and adherence to internal policies and regulatory requirements.
- Perform Know your Customer (KYC) reviews, verifying customer identities, Business structures, and risk profiles to support compliance with AML and BSA regulations.
- Collaborate with internal teams to resolve documentation gaps or discrepancies during the application and onboarding process.
- Maintain high attention to detail in a fast-paced environment to reduce risk and ensure a positive client experience.
- Utilize internal systems and tools to track application progress and ensure timely fulfillment of new business account requests.
Senior KYC Analyst
Citibank, NA
San Antonio, TX
02.2022 - 11.2023
- Ensure AML/KYC standards are met for all new-to-bank special tile and consumer records.
- Create and facilitate quality control defects presentation to all special title teams via zoom.
- Coaching and feedback provided to low performing makers to help improve metrics.
- Provided guidance and support regarding KYC and AML requirements to internal staff members as needed.
- Administered pre-quality control review for low-performing makers and new hires.
- Conducted due diligence reviews on new customers based on KYC and AML standards.
- Performed a detailed review of customer files to identify and investigate any potential risks or discrepancies.
KYC Analyst
Citibank, NA
San Antonio, TX
04.2012 - 02.2022
- Demonstrated expertise in small business, consumer and special titles alongside proficiency in Periodic Reviews & Client Refresh procedures and protocols.
- Addressed inquiries from financial centers pertaining to the Special Titles unit and CitiKYC through the hotline.
- Collaborated closely with financial centers to swiftly resolve escalated matters.
- Utilized various systems including SharePoint, Citismart, Eclipse, Concierge, Systematics, Database, Workflow, CitiKYC, SBAO interact tool, KIWI, Filenet, Lexis Nexis and Remote Access.
- Executed accurate reviews while consistently surpassing production targets.
- Orchestrated calibration sessions as a team lead between May and September 2017.
- Performed Quality Control Review of newly processed cases to ensure within compliance to company guidelines.
- Spearheaded testing initiatives, piloted integration and facilitated phased production rollout of the centralization of small business account opening process.
- Proficiently triaged critical technical and process related issues driving effective resolutions.
Education
High School Diploma -
Burbank High School
05-1995
Skills
- KYC compliance
- AML regulations
- Client onboarding
- Risk assessment
- Documentation review
- Data analysis
- Quality control
- Team collaboration
- Problem solving
- Customer service
- Attention to detail
- Process improvement
- Flexible and adaptable
- Team management
- Transaction Monitoring
- Sanctions Screening
Timeline
SBAF
Wells Fargo
11.2023 - Current
Senior KYC Analyst
Citibank, NA
02.2022 - 11.2023
KYC Analyst
Citibank, NA
04.2012 - 02.2022
High School Diploma -
Burbank High School
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