Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Bowden

Idaho Falls,ID

Summary

Proficient manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager in Training

Buckle, Inc
11.2023 - Current
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Described product to customers and accurately explained details and care of merchandise.

District Site Operations Manager

Romanoff Renovations
08.2020 - 11.2023
  • Mitigated business risks by working closely with staff and contractors and assessing performance.
  • Trained new employees on proper protocols and customer service standards.
  • Updated and resolved incidents and managed chargebacks objectively while maximizing profit.
  • Functioned as a mentor to district staff; provide input on annual reviews.
  • Built and maintained relationships with local stores, suppliers and partners to create open lines of communication.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Exercised independent judgment and manage multiple tasks simultaneously.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests and customer demands.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Provided oversight and assistance on escalated matters within the district.
  • Take independent initiative to identify, review and track action items. Delegate tasks appropriately.

District Sales Manager

C&C Communications, A Preferred Sprint Retailer
08.2012 - 02.2020
  • Developed strong relationships with key referral sources, resulting in an increase in YOY sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Provided technical support to clientele including setup, configuration and troubleshooting.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked weekly sales to develop detailed reports for senior leadership.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Rectified billing issues quickly to maintain client satisfaction.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

Assistant Store Manager

Stinker Stores
06.2008 - 10.2012
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Bonneville High School
Idaho Falls, ID
05.2007

Skills

  • Policy Development and Enforcement
  • Staff Supervision
  • Proficient with IOS and Android Operating Systems
  • Process Development and Streamlining
  • Strong Organizational Skills
  • Personnel Scheduling
  • Operational Efficiency
  • Outstanding Communication Skills
  • Expense Tracking
  • Excellent Interpersonal Skills
  • Process Knowledge
  • Proficient in Microsoft Office 365, Microsoft Teams, Adobe Reader, Edge and Chrome

Certification

  • Certified Forklift Operator

Timeline

Manager in Training

Buckle, Inc
11.2023 - Current

District Site Operations Manager

Romanoff Renovations
08.2020 - 11.2023

District Sales Manager

C&C Communications, A Preferred Sprint Retailer
08.2012 - 02.2020

Assistant Store Manager

Stinker Stores
06.2008 - 10.2012

High School Diploma -

Bonneville High School

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Jessica Bowden