Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Bowden

Pensacola,FL

Summary

Self-motivated banking professional with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Scrubs and Beyond
11.2023 - Current
  • Enhanced customer experience through attentive service and product knowledge.
  • Analyzed sales trends to recommend adjustments in merchandising strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Consumer Lending Processor

Gulf Winds Credit Union
03.2015 - 06.2021
  • Utilized various online databases and public records to verify ownership information.
  • Contacted Motor Vehicle Department to determine status of pending titles.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.


Financial Service Representative

Gulf Winds Federal Credit Union
09.2013 - 02.2015
  • Processed sales referrals and promoted bank services and products
  • Established new customer accounts including checking, savings, lines of credit and loans
  • Researched and resolved customer issues on personal savings, checking and loans
  • Maintained confidentiality of bank records and client information.

Teller Supervisor

Gulf Winds Federal Credit Union
06.2012 - 09.2013
  • Managed opening and closing times for the main branch
  • Scheduled staffing for multiple branch locations
  • Implemented annual performance appraisals for all branch staff
  • Actively recruited and oversaw training for all new branch employees.

Head Teller

Gulf Winds Federal Credit Union
06.2009 - 06.2012
  • Scheduled staffing for Corporate office
  • Balanced daily cash deposits and bank vault inventory with a zero error rate
  • Adhered to Gulf Winds security and audit procedures
  • Supplied tellers with coin and currency as needed.

Teller

Gulf Winds Federal Credit Union
03.2008 - 06.2009
  • Delivered prompt, accurate and excellent customer service
  • Examined checks for identification and endorsement
  • Processed cash withdrawals.

Vault Cashier

Winn Dixie
06.2000 - 03.2008
  • Assessed customer needs and responded to questions
  • Handled cash and deposits using the proper accounting procedures and documentation
  • Prepared and delivered weekly schedules for all cashier personnel.

Education

High School Diploma -

J.M. Tate High School
Cantonment, FL
06.1999

Skills

  • Exceptional Customer Service
  • Microsoft Office proficient
  • Excellent communication skills
  • Strong work ethic
  • Team player
  • Organized
  • Reliable

Timeline

Assistant Manager

Scrubs and Beyond
11.2023 - Current

Consumer Lending Processor

Gulf Winds Credit Union
03.2015 - 06.2021

Financial Service Representative

Gulf Winds Federal Credit Union
09.2013 - 02.2015

Teller Supervisor

Gulf Winds Federal Credit Union
06.2012 - 09.2013

Head Teller

Gulf Winds Federal Credit Union
06.2009 - 06.2012

Teller

Gulf Winds Federal Credit Union
03.2008 - 06.2009

Vault Cashier

Winn Dixie
06.2000 - 03.2008

High School Diploma -

J.M. Tate High School

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