Jessica Bowen
Shelby,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Patient Services Coordinator
CenterWell Home Health
Gastonia , NC
08.2023 - Current
- Processed referrals for specialty care services as needed.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured all patient forms were completed properly before submitting them for processing.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Updated patient demographic information as needed in EHR system.
- Organized and maintained patient charts with proper classification and filing systems.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Greeted patients and visitors in a friendly and professional manner.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Explained policies, procedures and services to patients.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Assisted with scheduling appointments for patients.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Collaborated with clinical and administrative staff to meet patient needs.
Owner
Turn The Beat Dance Studio
Shelby, NC
03.2017 - Current
- Worked with children of different ages and molded teaching methods to align with age and skill level.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
Receptionist/Legal Assistant
Cerwin Law Firm, LLC
Shelby, NC
08.2008 - 04.2017
- Handled telephone calls, meeting plans and conference organization requirements.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Conducted thorough research and review of case information to assist attorneys.
- Drafted legal complaints, summonses and interrogatories.
- Oversaw legal team appointments, hearings and depositions schedules.
- Prepared and processed expense reports for reimbursing attorneys.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Drafted motions, briefs and other legal documents.
- Contacted witnesses and scheduled interviews and evaluations.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
Dance Teacher
Tammy Arrowood's Stars of Tomorrow
Shelby, NC
08.2004 - 06.2014
- Planned choreography for group performances and recitals.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Maintained effective working relationships with staff members, students and parents.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons.
- Instructed groups of individual and coupled dancers in different dance styles.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Kept classrooms tidy and clean for group and one-on-one instruction.
- Interacted effectively by email, phone and in person with students, parents and staff members.
- Built positive relationships with students, parents, colleagues and administrators.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
Education
High School Diploma -
Burns High School
Lawndale, NC06.2006
Skills
- Customer Service
- Decision-Making
- Organizational Structuring
- Scheduling
- Calendar management
- Multitasking
References
- Aymie Williams 704-692-6321
- Kellie Martin 704-300-6967
- Stephanie Green 704-284-2258
Timeline
Patient Services Coordinator
CenterWell Home Health
08.2023 - Current
Owner
Turn The Beat Dance Studio
03.2017 - Current
Receptionist/Legal Assistant
Cerwin Law Firm, LLC
08.2008 - 04.2017
Dance Teacher
Tammy Arrowood's Stars of Tomorrow
08.2004 - 06.2014
High School Diploma -
Burns High School
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