Jessica Bowen-Braxton
Middleton,Wi
Summary
Highly organized and efficient administrative professional with 6 years of experience in the mental health and substance abuse field. Comes with a diverse background in management and customer service. Dedicated to providing excellent customer care and making operational and procedural improvements. Well organized, self motivated and hard working.
Overview
11
11
years of professional experience
Work History
Office and Intake Specialist
Insight Counseling and Wellness
10.2024 - Current
- Scheduling new patient intake appointments
- Running payment cards for balance due amounts
- Monthly reporting- Therapy face to face hours and Incomplete Note
- Knowledge in Simple Practice EHR system
- Respond to questions about billing procedures and insurance coverage
- Checking Insurance Portals for active coverage and benefit information
- Ensure accurate and timely submission of claims to over 8 insurance companies
- Enter correct CPT codes and modifiers into new patient accounts
- Resolve complex billing issues and manage appeals process to reverse denials
Administrative Assistant/ Client Care Lead/ Intake Coordinator
Connections Counseling, LLC
03.2018 - 10.2024
- Answer Phone and Email Inquires
- Process intake paperwork and upload information to EHR system
- Verify insurance coverage/obtain authorization if needed
- Assign patients to best fit therapist and coordinate scheduling intake appointments
- Address any patient complaints or concerns
- Charge patient responsibility amounts (co pays/deductibles)
- Assist with billing as needed
Hostess
Sprechers Restaurant and Pub
01.2014 - 03.2018
- Greeted guests at the door and escorted them to their tables
- Organized and scheduled reservations
- Provided attention and professional customer service
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy
Assistant Store Manager
Justice Just For Girls
01.2014 - 01.2018
- Promoted to Assistant Store Manager within 2 years
- Responsible for all aspects of daily operations and communications with regional manager
- Trained and supervised 10+ part time employees annually
- Responsible for opening and closing of registers and all store paperwork
- Processing sales transactions and returns
Education
Business Administration -
UW Oshkosh // Madison College
01.2018
High School Diploma -
Middleton High School
01.2014
Skills
- Expertise
- Leadership
- Computer Literacy
- Flexibility
- Customer Service
- Teamwork
- Strong Work Ethic
References
- Shelly Dutch, Founder of Connections Counseling, 608-444-8062, shelly.dutch@gmail.com
- Ashley Seltzner, Office Manager, 608-576-7656, seltznera@gmail.com
Languages
English
Timeline
Office and Intake Specialist
Insight Counseling and Wellness
10.2024 - Current
Administrative Assistant/ Client Care Lead/ Intake Coordinator
Connections Counseling, LLC
03.2018 - 10.2024
Hostess
Sprechers Restaurant and Pub
01.2014 - 03.2018
Assistant Store Manager
Justice Just For Girls
01.2014 - 01.2018
Business Administration -
UW Oshkosh // Madison College
High School Diploma -
Middleton High School
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