- I have a passion for photography and editing photos
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Animal Welfare Advocacy
- Volunteer Work
- Horseback Riding
- Gardening
- Camping
- Drawing and Painting
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
Jessica Bowles
Charlottesville,VA
Summary
Dynamic professional excelling in customer service and relationship building. Proven ability to enhance community engagement through effective event planning and marketing strategies. Skilled in staff training and critical thinking, ensuring high standards of care and operational efficiency.
Optimistic and patient, with natural affinity for working with animals and people fostering positive behavior.
Organized professional with history of designing and implementing dynamic activities for varied groups. Known for reliability and adaptability in meeting changing needs, while maintaining high standards. Proficient in team collaboration and delivering consistent results.
Professional activity management professional equipped to excel in organizing and executing engaging programs. Proven ability to adapt to changing needs and foster collaboration within teams. Strong skills in event planning, communication, and participant engagement. Consistently focuses on achieving impactful results, ensuring all activities are well-coordinated and meet high standards.
Overview
14
14
years of professional experience
Work History
Animal Shelter Operations
TorC Animal Shelter
08.2021 - 04.2025
- Worked closely with shelter staff in saving, housing and rehabilitating rescued animals, ultimately helping them find, or get back to, their loving homes
- Excelled in customer service assisting with adoption coordinating events, public service and team building
- Developed strong relationships with colleagues in and across different departments, other animal rescue organizations and volunteers through effective communication and teamwork
- Assisted in the training and mentoring of new volunteers, providing guidance on best practices and protocols
- Demonstrated excellent problem-solving skills when faced with challenging situations involving animal behavior, health issues, animal owners, customers, and returned pets
- Provided daily care and monitoring for a variety of animals, including feeding, watering, ensuring proper sanitation and cleanliness of animal enclosures to maintain a safe environment for both animals and staff
- Responded promptly to emergency situations involving injured or distressed animals by following established protocols
- Assisted withe the socialization process for newly arrived animals by providing positive reinforcement training methods
- Utilized computer softwear systems to input data related to intake protocols, animal observations, as well as court, impound and safekeeping records
- Participated in keeping up to date safety, hazard, first aide and CPR certifications
Florist Manager
Broadway Florist
11.2010 - 03.2020
- Maintained an up-to-date knowledge of industry trends by attending conferences, workshops, and networking events, ensuring the store remained competitive within the market.
- Analyzed sales data to identify opportunities for improvement or expansion in product offerings.
- Utilized social media platforms effectively to promote the store''s services and connect with potential customers.
- Collaborated with event planners to provide customized floral designs for weddings, funerals, and special events.
- Conducted regular performance evaluations for staff members to set goals and monitor progress towards achievement.
- Developed strong relationships with vendors, securing the best quality products at competitive prices.
- Coordinated seasonal displays that highlighted key trends in floral design while driving sales growth.
- Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Established a successful wedding consultation service by understanding couples needs and delivering exceptional results.
- Fostered a positive work environment through clear communication channels among team members.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Established team priorities, maintained schedules and monitored performance.
Personal Home Care Aide
Addus Home Health Care
02.2018 - 03.2019
- Enhanced clients emotional well-being by offering companionship and engaging conversations.
- Improved clients daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
- Ensured safety and comfort of clients through close monitoring and quick response to any changes in their health condition.
- Demonstrated flexibility and adaptability by adjusting care plans to accommodate clients temporary or permanent changes in needs.
- Developed strong rapport with clients by actively listening to their concerns and addressing them promptly.
- Provided transportation services for clients for appointments, social activities, and errands, increasing their access to community resources.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Family Activity Coordinator
Wildflowers
07.2016 - 02.2018
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Boosted event attendance by effectively marketing and promoting activities to the community through various channels.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Helped staff customize plans for specific groups based on age or ability level.
- Opened and closed facility, handled all cash donations and utilized computer software to enter deposits and log in the daily intake of occupants
Education
No Degree - Zoology
Western New Mexico University
Silver City, NMGraphic Design
Plymouth South High School
Plymouth, MA05-2000
Skills
- Animal Shelter Operations
- Animal welfare focus
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Professional telephone demeanor
- Customer satisfaction measurement
- Client relations
- Payment processing
- Microsoft Excel
- Staff training
- De-escalation techniques
- Sales expertise
- Account management
- Staff education and training
- Creative mindset
- Team management
- Childcare experience
- Activity planning experience
- Floral design expertise
- Workplace safety
- Event planning coordination
- Marketing and promotion
- Creative vision
- Sales strategy development
Interests
Timeline
Animal Shelter Operations
TorC Animal Shelter
08.2021 - 04.2025
Personal Home Care Aide
Addus Home Health Care
02.2018 - 03.2019
Family Activity Coordinator
Wildflowers
07.2016 - 02.2018
Florist Manager
Broadway Florist
11.2010 - 03.2020
No Degree - Zoology
Western New Mexico University
Graphic Design
Plymouth South High School
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