JESSICA BOWLING
Collierville,TN
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Robert Half
Memphis, TN
09.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
Leasing Professional
Fogelman Properties
Germantown, TN
06.2022 - 08.2023
- Meet with prospective renters and take them on tours of the units that interest them
- Execute leases for new and returning tenants to ensure all parties understand the terms and conditions of the contract.
- Conduct credit checks and other background tasks to qualify potential renters
- Collect application fees, security depots and rent payments
- Coordinate property maintenance
- Inform residents of any changes to the rental agreement or upcoming problems with the property
- Follow up with prospective renters
- Establish rapport with tenants and provide personalized service
- Respond to tenant questions and complaints in a timely manner
- Coordinate resident engagement events
- Yardi and CRM Experience
- Handled administrative work to smooth new resident move-in processes
- Inspected properties and coordinated smooth turn-overs to prepare for new residents
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve promotional strategies
- Consult with outside parties to resolve discrepancies and create effective solutions
- Takes incoming general customer service inquiry phone calls
- Ensure data is processed accurately and in a timely manner
- Knowledgeable of accounts payable responsibilities
- Ability to process memos of all types
- Ability to coordinate within a team environment under limited supervision
- Able to manage multiple tasks in a high-volume environment
- Scheduled staff to provide adequate coverage and trained associates in effective guest relations skills
Front Desk Executive
Lander's Ford
Collierville, TN
06.2021 - 06.2022
- Greeted and welcomed customers in a friendly manner.
- Answered incoming calls and provided information about services and products.
- Scheduled appointments for clients and customers.
- Assisted with the check-in process for guests.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Handled cash transactions accurately and efficiently.
- Provided administrative support to staff members.
- Maintained an accurate inventory of office supplies.
- Processed payments using credit card machines or POS systems.
- Ensured that all areas of the front desk were kept clean and organized.
- Resolved customer complaints in a professional manner.
- Performed data entry tasks into computer systems as needed.
- Verified identification when necessary for security purposes.
- Updated existing records in the company database system.
- Coordinated with various departments to ensure smooth operations.
- Monitored visitor access to secure areas of the building.
- Organized incoming mail, packages, and deliveries promptly.
- Responded quickly to emails from customers regarding their queries.
Front Desk Manager
Country Inns & Suites
Augusta, GA
10.2017 - 12.2019
- Remained calm and alert during high-volume shifts and resolved issues with critical thinking and diplomatic communication
- Promptly managed complaints / concerns of customers with positive attitude, rectified issues to patron satisfaction
- Confirmed transaction data by verifying name, payment information and clearly communicating costs, fees to patrons
- Developed lasting relationships with guests that built loyalty, drove hotel revenue by 30%
- Managed guest check-in, check-out procedures, placed reservations and processed payments
- Directed all front desk operations with an eye for hotel reputation, staff productivity, operational efficiency
- Mentored new staff on correct procedures, compliance requirements, performance strategies
- Worked with room service, housekeeping, maintenance, security to meet all guest needs
- Monitored reservations to track incoming parties, special events
- Balanced accounts conducted nightly audits to keep bookkeeping current
- Scheduled staff to provide adequate coverage and trained associates in effective guest relations skills
Front Desk Supervisor
Holiday Inn
Augusta, GA
07.2014 - 10.2017
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Ensured that all safety regulations were followed at all times.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
Room Inspector
Holiday Inn
Augusta, GA
01.2012 - 06.2014
- Conducted routine visual inspections of hotel rooms to uncover issues with cleanliness, maintenance issues
- Documented, filed and maintained proper inspection records and quality assurance documents
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Readied rooms promptly by maintaining list of prospective checkouts
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Kept records of work assignments, documented personnel actions and issued periodic reports
- Ensured that bathrooms were stocked with towels and toiletries
- Collected trash from receptacles and surfaces, discreetly removing items for disposal
- Interacted pleasantly with clients and patrons when performing daily duties
- Managed the linen cart, keeping it neat and organized
- Ensured that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times
- Delivered extra linens, paper products, and toiletries to guests upon request in the timeliest fashion
- Welcomed guests, provided answers to questions, and anticipated guests' service needs
- Trained newly hired room attendants on company policies, cleaning procedures and customer service technique
- Wiped down high-touch areas frequently to meet infection control standards
- Reported unusual occurrences and special requests to supervisors
- Maintained hotel professionally to provide positive experiences for guests, associates and vendors
Education
High School Diploma -
T.W. Josey High School
Augusta, GA01.2007
Skills
- Document Coordination
- Facilitate Payment Collection
- Innovative Problem Solving
- Data Interpretation
- Team Collaboration
- Bookkeeping
- Memo preparation
- Scheduling
- Microsoft PowerPoint
- Sensitive material handling
- Data entry documentation
- Excel spreadsheets
- Recordkeeping and bookkeeping
- Microsoft Word
- Multitasking and prioritization
- Database organization
Timeline
Administrative Assistant
Robert Half
09.2023 - Current
Leasing Professional
Fogelman Properties
06.2022 - 08.2023
Front Desk Executive
Lander's Ford
06.2021 - 06.2022
Front Desk Manager
Country Inns & Suites
10.2017 - 12.2019
Front Desk Supervisor
Holiday Inn
07.2014 - 10.2017
Room Inspector
Holiday Inn
01.2012 - 06.2014
High School Diploma -
T.W. Josey High School