Jessica Boyd
Elgin,TX
Summary
Dedicated Executive Assistant skilled at offering well-developed administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Worktango
03.2022 - 10.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
HR Administration Contractor
Worktango (formerly Kazoo)
05.2021 - 03.2022
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance. Motivated employees through special events, incentive programs, and constructive feedback.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Liaised between multiple business divisions to improve communications.
Recruiting Manager
Therapy Staff
02.2019 - 11.2020
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Negotiated job offers to attract top talent and keep organization competitive in job market.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Recruited top talent to maximize profitability.
- Hired, coached and trained staff and monitored performance
Assistant Property Manager
Northwest Property Management
12.2016 - 10.2018
- Managed calendars, coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Processed expenses and coordinated office activities to ensure maximum efficiency
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating a check
- Expedited payments by ensuring vendor information was accurate and current.
- Kept meticulous records of all correspondence with residents and tenants
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Escalated critical issues to the property manager to ensure that they were immediately rectified
Team Leader
Schlotzskys
07.2012 - 11.2016
- Provided friendly and courteous service to all guests
- Evaluated department conditions and operations to determine strengths and areas for improvement
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies
- Stayed abreast of all federal, state and local regulations and made sure the restaurant met food safety compliance
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Maximized employee morale and corrected performance issues according to established standards
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits
- Checked in deliveries and signed off on products received.
Lab Technician/Phlebotomist
St. David's Medical Center
03.2011 - 10.2011
- Ensured that all hazardous products, including bodily fluids were disposed of properly
- Ensured smooth transition of residents into new environments
- Provided thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
Education
Certification in Phlebotomy -
Austin Community College
Austin, TX01.2011
Skills
- Executive & Administrative Support
- Scheduling & Calendar Management
- Travel Administration
- Expense Reporting
- Information Confidentiality
- Database Management
- Office Management
- Relationship building and rapport
- Sound judgment
- Meticulous Attention to Detail
- Strong Problem Solver
Timeline
Executive Assistant
Worktango
03.2022 - 10.2023
HR Administration Contractor
Worktango (formerly Kazoo)
05.2021 - 03.2022
Recruiting Manager
Therapy Staff
02.2019 - 11.2020
Assistant Property Manager
Northwest Property Management
12.2016 - 10.2018
Team Leader
Schlotzskys
07.2012 - 11.2016
Lab Technician/Phlebotomist
St. David's Medical Center
03.2011 - 10.2011
Certification in Phlebotomy -
Austin Community College
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