- Homeschool virtual support Learning Coach 5 years
- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer work with Substance abuse programs, group therapy sessions, mothers in need CAC, Mary Hall Freedom Village, Precise Profit Solutions
Jessica Boyd
Decatur,GA
Summary
Dynamic leader and adept problem-solver committed to driving exceptional results through strategic planning and organizational efficiency. Proven ability to leverage independent decision-making skills and sound judgment to enhance company success. Recognized for reliability, effective communication, and a consistent track record of delivering high-quality outcomes. Passionate about fostering collaborative environments that inspire innovation and growth.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Panda Express Restaurant Group
Stone Mountain, GA
09.2012 - 06.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed staff schedules, ensuring adequate coverage during peak hours.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
Banquet Server
MDT Personnel
Atlanta, GA
06.2012 - 09.2012
- Demonstrated exceptional leadership managing servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in training new servers on company standards and best practices for service excellence.
Activities Asst. Manager
Merion Gardens Assisted Living
Carneys Point, New Jersey
11.2009 - 05.2010
- Coordinated daily schedules for events, ensuring smooth operations and resident satisfaction.
- Facilitated engaging recreational activities to enhance resident participation and well-being.
- Developed tailored programs based on individual resident interests and needs.
- Assisted in training new staff on activity facilitation and resident interaction best practices.
Consultant
Innovative Consultants
Newark, DE
11.2007 - 07.2008
- Managed high-volume call operations while ensuring exceptional customer satisfaction and se
- Provided exceptional customer service to callers, establishing trust and rapport while addressing all concerns.
- Delivered exceptional customer service while providing remote support for various client networks across multiple industries and sectors.
- Achieved consistent performance metrics with a focus on customer service, sales, and adherence to company policies and procedures.
Model
Abercrombie&Fitch
Newark, Delaware
06.2007 - 11.2007
- All Retail tasks
- Cashier
- Inventory
Crew member
Wendy’s
Swedesboro, New Jersey
10.2005 - 09.2006
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining high standards of food quality and safety.
- Implemented improvements in workflow that enhanced speed of service during peak hours.
Education
High School Diploma -
Newark High School
Newark, Delaware01.2007
Skills
- Effective team leadership
- Customer service enhancement
- Analytical reasoning
- Conflict resolution expertise
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented data management
- Telecommunications support
- Skilled in software usage
- Money handling
- Administrative coordination
Interests
Timeline
Assistant Manager
Panda Express Restaurant Group
09.2012 - 06.2025
Banquet Server
MDT Personnel
06.2012 - 09.2012
Activities Asst. Manager
Merion Gardens Assisted Living
11.2009 - 05.2010
Consultant
Innovative Consultants
11.2007 - 07.2008
Model
Abercrombie&Fitch
06.2007 - 11.2007
Crew member
Wendy’s
10.2005 - 09.2006
High School Diploma -
Newark High School