- Homeschool virtual support Learning Coach 5 years
- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer work with Substance abuse programs, group therapy sessions, mothers in need CAC, Mary Hall Freedom Village, Precise Profit Solutions
Jessica Boyd
Decatur,GA
Summary
Dynamic leader and adept problem-solver committed to driving exceptional results through strategic planning and organizational efficiency. Proven ability to leverage independent decision-making skills and sound judgment to enhance company success. Recognized for reliability, effective communication, and a consistent track record of delivering high-quality outcomes. Passionate about fostering collaborative environments that inspire innovation and growth.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Panda Express Restaurant Group
09.2012 - 06.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed staff schedules, ensuring adequate coverage during peak hours.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
Banquet Server
MDT Personnel
06.2012 - 09.2012
- Demonstrated exceptional leadership managing servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in training new servers on company standards and best practices for service excellence.
Activities Asst. Manager
Merion Gardens Assisted Living
11.2009 - 05.2010
- Coordinated daily schedules for events, ensuring smooth operations and resident satisfaction.
- Facilitated engaging recreational activities to enhance resident participation and well-being.
- Developed tailored programs based on individual resident interests and needs.
- Assisted in training new staff on activity facilitation and resident interaction best practices.
Consultant
Innovative Consultants
11.2007 - 07.2008
- Managed high-volume call operations while ensuring exceptional customer satisfaction and se
- Provided exceptional customer service to callers, establishing trust and rapport while addressing all concerns.
- Delivered exceptional customer service while providing remote support for various client networks across multiple industries and sectors.
- Achieved consistent performance metrics with a focus on customer service, sales, and adherence to company policies and procedures.
Model
Abercrombie&Fitch
06.2007 - 11.2007
- All Retail tasks
- Cashier
- Inventory
Crew member
Wendy’s
10.2005 - 09.2006
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining high standards of food quality and safety.
- Implemented improvements in workflow that enhanced speed of service during peak hours.
Education
High School Diploma -
Newark High School
Newark, Delaware01.2007
Skills
- Effective team leadership
- Customer service enhancement
- Analytical reasoning
- Conflict resolution expertise
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented data management
- Telecommunications support
- Skilled in software usage
- Money handling
- Administrative coordination
Interests
Timeline
Assistant Manager
Panda Express Restaurant Group
09.2012 - 06.2025
Banquet Server
MDT Personnel
06.2012 - 09.2012
Activities Asst. Manager
Merion Gardens Assisted Living
11.2009 - 05.2010
Consultant
Innovative Consultants
11.2007 - 07.2008
Model
Abercrombie&Fitch
06.2007 - 11.2007
Crew member
Wendy’s
10.2005 - 09.2006
High School Diploma -
Newark High School
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