Jessica Boyd
Stockton,CA
Summary
Seeking to further my experience and learn new assignments, gain more responsibility. Experienced Duty Manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success over 3 years in management. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Proficient Duty Manager bringing experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with Managerial operational requirements and best practices.
Overview
12
12
years of professional experience
Work History
Unarmed Security Officer
Securitas Security Services USA
Stockton, CA
03.2023 - Current
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Conducted security checks on staff entering or leaving the premises.
- Investigated suspicious activity or incidents according to company guidelines.
- Provided customer service assistance in resolving conflicts or disputes.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Inspected buildings periodically for signs of intrusion or damage.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, locks., to ensure proper functioning.
Logistics Assistant
C.H. Robinson
Lathrop, CA
04.2023 - 09.2023
- Maintained filing systems, both electronically and in paper form.
- Organized existing files to ensure accurate storage of records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Monitored no-show rates and took appropriate action when needed.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Monitored delivery status to ensure timely deliveries were made on schedule.
- Maintained accurate records of incoming and outgoing shipments.
Warehouse Associate
Viking Staffing
Lathrop, CA
03.2021 - 03.2022
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
Warehouse Associate
Amazon
Stockton, CA
10.2021 - 12.2021
- Taking incoming orders off rails, unpackaging, repackaging, scanning barcodes, proper packaging, inventory intake into yellow bins.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
Warehouse Associate
Snelling Services
Lathrop, CA
01.2020 - 03.2021
- Responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock and palletizing.
Home Service Aid
Comfort Keepers
Stockton, CA
10.2020 - 12.2020
- Coordinated and scheduled home service appointments with customers.
- Assisted customers in selecting the best home service package to meet their needs.
- Created reports on customer feedback and satisfaction levels of home services provided.
- Developed strategies to increase customer retention rates for home services.
- Maintained an up-to-date database of all current and past customers who have purchased home services.
- Evaluated existing procedures and processes related to providing home services.
- Drafted proposals outlining potential new products or services related to providing home services.
Caregiver/Lead On Call
Comfort Keepers Home Care
San Jose, CA
08.2018 - 11.2018
- 2Caregiver: Providing assistance to the elderly, in changing clothes, lifts assistance, depends change, wheelchair, walker, exercises, helping them follow doctor orders, medications intakes, bathroom assists, meals, tidying their bedroom, and cleaning
- Providing highly details reports on the CCGO application, so family members can be at ease
- As each task is checked off and completed
- Providing photos and socialization towards the client, treating them, as if they were apart of the family
- Driving them to errands, mail assist, doctor visits, also doing wheelchair transfers.
Scheduling Coordinator
McDonald's
Palo Alto, CA
03.2015 - 03.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
Crew Member
Mcdonalds
East Palo Alto, CA
02.2015 - 03.2015
- Responsible for opening and closing the register; insure all money is counted for and correct in the system before starting and ending shift
- Deposit register money into safe at the end of every shift
- Receiving customers order and insure all orders are correct before assembly food
- Assembling for orders and taking them to the customers
- Restocking inventory and insure the all shelves are full
- Clean equipment's to health code regulation standards
Manager of Operations
Arizona Puerto Vallarta Restaurant
Stockton, CA
11.2011 - 08.2013
- Food Service Worker; assist with receiving and storing of food deliveries; operation of cash register
- Help prepare food for breakfast, lunch and dinner orders
- Stocking shelves, tables, kitchen, refrigerator, freezer, and condiment area
- Wiping down food prep area to health code standards
- Waitress; take customers order, make sure customers are satisfied with food
- Cleaned up the table and prepare them for the next customers
- Opening and closing the register insuring all money is counted for
- Supply Clerk; assist with merchandise selection and replenishment, display arrangement and recordkeeping
- Receive, inspect, count and weigh incoming merchandise deliveries, prepare reports; mark and store merchandise
- Reporting growth or lose in stock status.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Maintained accurate records of employee time cards and attendance records.
- Calculated overtime wages and vacation accruals as required by state laws.
Education
High School Diploma -
High School Diploma
Scranton, PA01.2015
Skills
- Budget Creation
- Cost Controls
- Business Development Expertise
- Labor And Food Cost Control
- Culture Improvements
- Payment Verification
- Cash Management
- Strategic Planning
- Customer Engagement
- Employee Motivation
- Customer Service
- Motivational Leadership
- Work Planning And Organization
- Month-End Closing
Awards And Acknowledgments
- 4 years on Honor Roll high school
- Citizenship skills and values
- Volunteer for Red Ribbon Campaign and helped put it together during my junior and senior year of high school
- Perfect Attendance
- Created/President of the music club(Senior Year)
- Leadership Class; Junior year Treasurer, Senior Year Vice President
- Maintain a professional demeanor and appearance
References
- Josefina Mendez, (650) 407-9893
- Marisol Pelayo, (209) 834-6822
- Daniel Martin (209) 2922- 3555
Affiliations
- DIY crafting
- Illustration Art
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Logistics Assistant
C.H. Robinson
04.2023 - 09.2023
Unarmed Security Officer
Securitas Security Services USA
03.2023 - Current
Warehouse Associate
Amazon
10.2021 - 12.2021
Warehouse Associate
Viking Staffing
03.2021 - 03.2022
Home Service Aid
Comfort Keepers
10.2020 - 12.2020
Warehouse Associate
Snelling Services
01.2020 - 03.2021
Caregiver/Lead On Call
Comfort Keepers Home Care
08.2018 - 11.2018
Scheduling Coordinator
McDonald's
03.2015 - 03.2016
Crew Member
Mcdonalds
02.2015 - 03.2015
Manager of Operations
Arizona Puerto Vallarta Restaurant
11.2011 - 08.2013
High School Diploma -
High School Diploma
Similar Profiles
Naveah BoglioNaveah Boglio
Security Officer/Shift Leader at Securitas Security Services USASecurity Officer/Shift Leader at Securitas Security Services USA
John AmayaJohn Amaya
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Milton PierceMilton Pierce
Public Safety Officer at Securitas Security Services USAPublic Safety Officer at Securitas Security Services USA
Jovany AlvarezJovany Alvarez
Security Supervisor at Securitas Security Services USASecurity Supervisor at Securitas Security Services USA
LEESHAWN HAYTERLEESHAWN HAYTER
Crew Member at The Habit Burger GrillCrew Member at The Habit Burger Grill