Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
PCT Patient Access SpecialistWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Springfield, IL, US
Open to relocation: No
Open To Work
Jessica Brackeen
Springfield,IL
Work Preference
Summary
Detail-oriented Patient Access Specialist with strong skills in patient registration and data collection. Proven ability to improve patient flow and ensure compliance with infection control standards, enhancing overall patient experience and safety.
Overview
2
2
years of professional experience
Work History
PCT
DaVita
Springfield, IL
10.2025 - Current
- Assisted in patient monitoring and data collection for treatment accuracy.
- Maintained cleanliness and safety standards in treatment areas to ensure patient comfort.
- Supported nurses and medical staff with routine tasks, improving workflow efficiency.
- Documented patient vital signs and updates in electronic health records accurately.
- Educated patients on care protocols, fostering understanding of treatment processes.
- Collaborated with team members to enhance patient care strategies and interventions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted nursing staff with medical procedures to support patient care plans.
Patient Access Specialist
Springfield Clinic
Springfield, IL
09.2024 - 10.2025
- Conducted patient registration and insurance verification for efficient appointment scheduling.
- Assisted patients with inquiries, ensuring a positive experience during initial interactions.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Processed referrals and authorizations, ensuring compliance with insurance requirements.
- Monitored front desk operations to maintain organization and support team efficiency.
- Trained new staff on patient access protocols and software systems for seamless integration.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed incoming calls, addressing patient inquiries with accuracy and professionalism.
Education
High School Diploma -
Lanphier High School
Springfield, IL06-2000
Skills
- Vital signs monitoring
- CPR certification
- Basic life support
- Infection control standards
- Phlebotomy techniques
- Adaptable
- Professional bedside manner
- Patient services
- Data collection
- Clinical training
- Information protection
- Infection prevention
- Sterilization techniques
- Active listening
- Compassionate care
- Body mechanics knowledge
- Restocking supplies
Timeline
PCT
DaVita
10.2025 - Current
Patient Access Specialist
Springfield Clinic
09.2024 - 10.2025
High School Diploma -
Lanphier High School