Jessica Bradley

The essential functions include, but are not limited to the following:
1. Make visits to each wholly owned office in your district no less than twice monthly. Act as a liaison by
speaking with all staff members while visiting the office, including providers and clinical team. Ask for
their feedback on the functionality of the office, issues to be addresses, and areas of concern.
2. Review monthly “report card” with Office Managers on their progress, growth, MLRs, billing errors,
reason for terminated patients, office conditions, etc. Provides guidance and education to low
performing offices on to how to make their office financially sound. Audit day sheets to ensure deposits
match copays collected.
3. Train newly hired Front Office Coordinators or arrange a training schedule with a seasoned Office
Manager who has proven to be effective in managing their own office. Create, implement, and educate
Front Office staff on policies and procedures.
4. Review claim submission and denial/rejection reports with Billing Manager. Educate the Office Manager
as well as Front Office Coordinators on rejections and how to ensure clean claims are submitted.
5. Work with Marketing team and Insurance Representatives on recruitment initiatives including Open Houses.
6. Complete Performance Reviews on Office Managers and Front Office Coordinators, including positive
feedback, offering constructive comments, and setting goals. Identify areas of employee performance
that are declining or insufficient. Retrain employee if needed. Submit documentation of the
performance concern and/or Progressive Action form to Human Resources within 48 hours.
7. Creates a staff schedule that corresponds with office needs, paying close attention to unnecessary
overtime. Work in new offices until staff is properly trained and able to operate independently. Cover
for existing office managers for unexpected absences.
8. Reviews worked hours, missed punches, and vacation/sick requests in TimeClock Manager.

9. Built out new EMR system, added all offices, staff trained and implemented in all offices.

• Streamlined registration process by implementing efficient data entry and filing systems.
• Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
• Accurately collected and verified patient demographic information for seamless recordkeeping.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Cashier: responsible for all incoming payments and deposits, balancing out each day
• Emergency Room registration: registered all incoming emergency room patients, verifying all demographics
• Self-pay collector: working all bad debit reports for the hospital, set up payment plans, sending accounts to collections, selecting accounts that were eligible for charity.

• Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
• Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Assisted management with administrative tasks such as data entry, filing, and report generation as required.
• Optimized resource utilization by efficiently managing office supplies inventory and reordering when necessary.
• Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
• Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
• Interacted with customers by phone, email, or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained clean reception area to promote positive, professional environment for clients.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.