Summary
Overview
Work History
Education
Skills
Certification
Communication
Leadership
Timeline
Generic

Jessica Bradley

Summary

Experienced and highly motivated Registered Nurse with over 8 years of critical care expertise and strong leadership skills. Proven ability to lead quality improvement initiatives, enhance patient outcomes, ensure regulatory compliance, and improve operational performance. Holds a leadership certification and has successfully coordinated care teams, conducted utilization reviews, and implemented evidence-based protocols in acute care settings. Adept at analyzing performance metrics, reducing readmissions, and fostering a culture of safety and accountability. Seeking a Director of Quality role in a dynamic healthcare organization to bring clinical insight, strategic vision, and quality leadership.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Quality Outcomes Coordinator

HCA Florida Capital
11.2024 - Current
  • Monitor and analyze quality and performance metrics to drive improvement initiatives and ensure regulatory compliance.
  • Collaborate with interdisciplinary teams to identify trends, reduce risks, and implement evidence-based quality improvement strategies.
  • Develop and maintain dashboards, scorecards, and performance reports for internal stakeholders and leadership.
  • Ensure adherence to accreditation standards, such as those set by the Joint Commission, CMS, ACC, and DNV, through regular audits and process evaluations.
  • Coordinate and lead quality improvement projects, including root cause analysis and process mapping.
  • Train and support staff on performance improvement methodologies and best practices.
  • Serve as a liaison between departments to promote a culture of safety, accountability, and continuous improvement.

IMCU Clinical Nurse Coordinator

HCA Florida Capital
10.2023 - 11.2024
  • Supervised and coordinated daily operations of a 33 bed intermediate care unit, ensuring high-quality, patient-centered care.
  • Oversaw nursing assignments, admissions, discharges, and patient flow to maintain safe staffing ratios and optimize unit efficiency.
  • Provided direct patient care to acutely ill, high-risk patients requiring continuous cardiac monitoring, IV medications, and complex nursing interventions.
  • Acted as a clinical resource and mentor to nursing staff, supporting evidence-based practice, critical thinking, and decision-making.
  • Facilitated communication among interdisciplinary teams to ensure continuity of care and rapid response to changes in patient condition.
  • Conducted shift reports, managed emergency situations, and ensured compliance with hospital policies, infection control, and safety standards.
  • Participated in quality improvement initiatives, staff education, and unit-based committees to improve patient outcomes and team performance.
  • Served as preceptor for new nurses.

IMCU Nurse/Relief Charge

HealthTrust Workforce Solutions
03.2023 - 10.2023
  • Supervised and coordinated daily operations of a 10–30 bed intermediate care unit, ensuring high-quality, patient-centered care.
  • Oversaw nursing assignments, admissions, discharges, and patient flow to maintain safe staffing ratios and optimize unit efficiency.
  • Conducted shift reports, managed emergency situations, and ensured compliance with hospital policies, infection control, and safety standards.
  • Acted as a clinical resource and mentor to nursing staff, supporting evidence-based practice, critical thinking, and decision-making.
  • Facilitated communication among interdisciplinary teams to ensure continuity of care and rapid response to changes in patient condition.
  • Provided direct patient care to acutely ill, high-risk patients requiring continuous cardiac monitoring, IV medications, and complex nursing interventions.
  • Administered medications and monitored patient responses to ensure optimal health outcomes.

PCU Nurse/Relief Charge Nurse

HealthTrust Workforce Solutions
01.2022 - 12.2022
  • Administered medications and treatments per physician orders, ensuring patient safety and adherence to protocols.
  • Monitored vital signs and reported changes in patient conditions to healthcare team for timely interventions.
  • Developed and implemented individualized care plans based on comprehensive patient assessments and needs.
  • Collaborated with multidisciplinary teams to optimize patient outcomes through coordinated care strategies.
  • Educated patients and families on health management, medication use, and preventative care practices.
  • Utilized electronic health record systems for accurate documentation, improving data accessibility for care providers.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.

PCU Nurse

Gulf Coast Medical Center
08.2021 - 12.2021
  • Delivered specialized care to acutely ill patients requiring close monitoring and advanced interventions, bridging the gap between intensive care and general medical-surgical units.
  • Managed complex patient conditions including cardiac, respiratory, neurological, and post-surgical cases requiring continuous telemetry, titrated IV drips, and frequent assessments.
  • Performed comprehensive nursing assessments, implemented individualized care plans, and evaluated patient responses to treatment.
  • Collaborated closely with physicians, respiratory therapists, and other members of the healthcare team to provide coordinated, patient-centered care.
  • Interpreted and responded to cardiac rhythms, lab values, and clinical changes to initiate appropriate interventions and prevent deterioration.
  • Educated patients and families on disease processes, medications, and discharge plans to promote recovery and reduce readmissions.
  • Adhered to evidence-based protocols, hospital policies, and safety standards to ensure high-quality outcomes.

PCU Nurse/ICU Float

Capital Regional Medical Center
11.2020 - 08.2021
  • Delivered specialized care to acutely ill patients requiring close monitoring and advanced interventions, bridging the gap between intensive care and general medical-surgical units.
  • Managed complex patient conditions including cardiac, respiratory, neurological, and post-surgical cases requiring continuous telemetry, titrated IV drips, and frequent assessments.
  • Performed comprehensive nursing assessments, implemented individualized care plans, and evaluated patient responses to treatment.
  • Collaborated closely with physicians, respiratory therapists, and other members of the healthcare team to provide coordinated, patient-centered care.
  • Interpreted and responded to cardiac rhythms, lab values, and clinical changes to initiate appropriate interventions and prevent deterioration.
  • Educated patients and families on disease processes, medications, and discharge plans to promote recovery and reduce readmissions.
  • Adhered to evidence-based protocols, hospital policies, and safety standards to ensure high-quality outcomes.
  • Delivered high-quality patient care in diverse settings, ensuring comfort and safety during procedures.

PCU Charge Nurse/Management Duties

Jackson Hospital
10.2019 - 10.2020
  • Supervised nursing staff to ensure adherence to best practices and patient care standards.
  • Implemented patient care plans in collaboration with interdisciplinary teams.
  • Streamlined workflow processes, enhancing efficiency in medication administration.
  • Mentored new nurses, providing training on protocols and patient management techniques.
  • Coordinated staffing schedules, optimizing resource allocation for peak demand periods.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Developed training materials to enhance team knowledge on emerging healthcare technologies.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

Case Management: Utilization Review/Discharge Planner

Tallahassee Memorial Hospital
02.2019 - 11.2019
  • Conducted concurrent and retrospective medical record reviews to evaluate medical necessity, level of care, and appropriateness of admissions and continued hospital stays.
  • Applied clinical guidelines and criteria to ensure compliance with payer requirements and regulatory standards.
  • Assessed patient needs and resources, recommending appropriate services for ongoing health management.
  • Facilitated educational workshops for patients on post-discharge care requirements and community resources available.
  • Collaborated with physicians, case managers, and interdisciplinary teams to coordinate timely discharges and transitions of care.
  • Acted as a liaison between the hospital and insurance providers to obtain authorizations, prevent denials, and facilitate appeals when necessary.
  • Documented reviews, determinations, and communications thoroughly in the electronic health record and internal tracking systems.
  • Supported quality improvement efforts by identifying trends in denials, delays, or inappropriate utilization of services.
  • Maintained up-to-date knowledge of Medicare, Medicaid, and commercial payer policies and industry standards for medical necessity.

PCU Nurse/Case Manager

Jackson Hospital
04.2017 - 02.2019
  • Monitored and evaluated patient progress, adjusting care strategies as necessary to ensure optimal recovery.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment approaches aligned with best practices.
  • Coordinated individualized care plans for diverse patient populations to enhance health outcomes.
  • Conducted thorough assessments and screenings to identify patient needs and facilitate timely interventions.
  • Educated patients and families on disease management, fostering self-advocacy and informed decision-making.
  • Streamlined case management processes, improving workflow efficiency and communication within healthcare teams.
  • Advocated for resources and services required by patients, ensuring access to necessary support systems and programs.
  • Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
  • Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
  • Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.

Patient Care Tech • PCU

Jackson Hospital
01.2017 - 04.2017
  • Monitored patient vital signs, documenting changes to ensure timely medical interventions.
  • Assisted nursing staff with patient care activities, enhancing overall efficiency and support.
  • Maintained cleanliness and organization of patient rooms, contributing to a safe healing environment.
  • Implemented patient mobility assistance strategies, improving comfort and recovery outcomes.
  • Provided emotional support to patients and families, fostering positive relationships during treatment processes.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

Cosmetologist

Self Employed
07.2009 - 12.2015
  • Manage all aspects of business operations including scheduling, inventory, budgeting, marketing, and client retention strategies.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously
  • Maintain a loyal client base by delivering personalized consultations and exceptional customer service in a clean, safe, and welcoming environment.
  • Stay current on industry trends, product knowledge, and continuing education to offer modern techniques and styles.
  • Ensure compliance with all local health and safety regulations, sanitation protocols, and licensing requirements.
  • Streamlined appointment scheduling processes, improving client flow and reducing wait times.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Education

Associate of Science -

Chipola College
Marianna, FL

Gulf Coast State College
Panama City, FL

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Aveda Institute
Tallahassee, FL

Bachelor of Science -

Galen School of Nursing
07-2026

Skills

  • Leadership Skills
  • Staff Training & Development
  • Cross-Functional Team Leadership
  • Strategic Planning & Execution
  • Reporting & Communication
  • Audit Preparation & Management
  • Accreditation Readiness
  • Interpersonal Skills
  • Problem Solving
  • Self-Motivation
  • Detail Oriented

Certification

  • BLS
  • ACLS
  • NIH Stroke
  • Leadership certification
  • TJC/CMS Training

Communication

  • Provide patient and family education.
  • Precepting/orienting new hires to the unit. Provide teaching and real time feedback
  • Frequent and ongoing interaction with physicians and other members of the healthcare team.

Leadership

  • Clinical Nurse Coordinator
  • Received recognition by management and patients for providing quality patient care

Timeline

Quality Outcomes Coordinator

HCA Florida Capital
11.2024 - Current

IMCU Clinical Nurse Coordinator

HCA Florida Capital
10.2023 - 11.2024

IMCU Nurse/Relief Charge

HealthTrust Workforce Solutions
03.2023 - 10.2023

PCU Nurse/Relief Charge Nurse

HealthTrust Workforce Solutions
01.2022 - 12.2022

PCU Nurse

Gulf Coast Medical Center
08.2021 - 12.2021

PCU Nurse/ICU Float

Capital Regional Medical Center
11.2020 - 08.2021

PCU Charge Nurse/Management Duties

Jackson Hospital
10.2019 - 10.2020

Case Management: Utilization Review/Discharge Planner

Tallahassee Memorial Hospital
02.2019 - 11.2019

PCU Nurse/Case Manager

Jackson Hospital
04.2017 - 02.2019

Patient Care Tech • PCU

Jackson Hospital
01.2017 - 04.2017

Cosmetologist

Self Employed
07.2009 - 12.2015

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Aveda Institute

Associate of Science -

Chipola College

Gulf Coast State College

Bachelor of Science -

Galen School of Nursing

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Jessica Bradley