Jessica Bradshaw-Heiberg

• Delivered efficient customer service and timely solutions.
• Assisted numerous customers daily with positive attitude.
• Effectively processed numerous calls daily, resulting in reduced wait durations.
• Educated customers about product choices to help them make informed decisions.
• Utilized digital systems to keep customer information continually updated.

• Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
• Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
• Assisted in the development and implementation of employee training programs that increased overall staff competency and performance levels.
• Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
• Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
• Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
• Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
• Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
• Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Trained and supervised new employees to apply best practices in customer service and store operations.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.

Regularly updated in-store prices to reflect changes.

Adjusted and optimized store bay configurations based on predetermined plans.

• Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
• Ensured compliance with all relevant safety regulations pertaining to inventory handling, safeguarding both employees and products from potential hazards.
• Maintained accurate records of inventory movement, ensuring proper documentation of incoming shipments, returns, and adjustments.
• Conducted thorough analyses of historical data to forecast future demand patterns, enabling informed decision-making regarding
• Adjusted prices on a weekly basis.
• Performed routine bay servicing per established guidelines.