Jessica Braidwood
Queens
Summary
Experienced Box Office Supervisor with a broad background in ticket sales, customer service, and staff management. Proven ability in conflict resolution, cash handling, and scheduling. Motivated by a strong work ethic and dedicated to improving the venue's reputation by maintaining efficient box office operations.
Overview
20
20
years of professional experience
Work History
Box Office Supervisor & Cinema House Manager
Carolina Theatre of Durham
Durham
08.2024 - 11.2025
- Assist patrons via phone and in-person channels; process ticket exchanges/refunds in accordance with policies while maintaining payment integrity and PCI compliance.
- Operate digital cinema projector and audio chain; perform basic troubleshooting to minimize show interruptions.
- Monitor sales, attendance, and inventory; escalate technical or guest-service issues and document resolutions in AgileTix and Momentus.
- Open/close and secure facility, including alarm systems, and incident reporting.
Manager, Box Office and Information Desk
Duke University
Durham
07.2022 - 05.2023
- Trained and supervised a staff of 2 full-time employees and 15 university students in ticket sales and house management, and day to day business of the box office and information desk.
- Advised venue renters on ticketing strategy, pricing, capacities, and audience services.
- Maintained data and payment integrity and security. Managed handling of daily cash, check, credit card revenue against ticket sales.
- Created events and corresponding websites using AudienceView configured holds, price types, promo codes, and reporting.
- Served as House Manager for events, directing guest ingress/egress, resolving accessibility needs, and coordinating with security/production to ensure safe, on-time starts.
Ticket Sales Office Administrative Support
Straz Center for the Performing Arts
Tampa
08.2013 - 12.2016
- Provided support to Operations Manager with performance, restaurant, and marketing promotion setup by proofreading data entered into Tessitura.
- Maintained Ticket Sales Office intranet knowledge base (on-sale dates, pronunciation guides, artist links, etc), enabling agents to quickly answer inquiries.
- Created and delivered customized sales reports to promoters.
- Monitored comments inbox and contacted patrons to provide assistance.
- Maintained a rotating team of 40+ volunteers to coordinate Will Call shift schedules. Kept roster current as volunteers joined throughout the year.
Ticket Sales Representative
Straz Center for the Performing Arts
Tampa
04.2006 - 08.2013
- Assisted patrons via phone, box office window, and online chat; resolved ticketing issues, exchanges, and ADA accommodations in line with policy and PCI standards.
- Trained new ticket agents on theater and department policies and procedures.
- Assisted with ticket office administrative duties, including checking season ticket subscription forms for accuracy and resolving discrepancies.
Education
Bachelor of Arts - Arts Studies
North Carolina State University
Raleigh, NCAssociate of Arts - Business Administration
Hillsborough Community College
Tampa, FLSkills
- Customer service orientation
- Problem-solving and quality assurance
- Ticketing software expertise
- PCI compliance
- Data management
- House management
- Box office operations
- Sales management
Timeline
Box Office Supervisor & Cinema House Manager
Carolina Theatre of Durham
08.2024 - 11.2025
Manager, Box Office and Information Desk
Duke University
07.2022 - 05.2023
Ticket Sales Office Administrative Support
Straz Center for the Performing Arts
08.2013 - 12.2016
Ticket Sales Representative
Straz Center for the Performing Arts
04.2006 - 08.2013
Bachelor of Arts - Arts Studies
North Carolina State University
Associate of Arts - Business Administration
Hillsborough Community College