Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Branch

Arlington,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

14
14
years of professional experience

Work History

Sales Representative

Teleperformance USA (Apple)
04.2020 - 08.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.

Billing Clerk

Spectrum
08.2015 - 02.2020
  • Entered and maintained billing information in company internal databases for accessibility.
  • Verified accuracy of billing data and corrected discrepancies.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Executed billing tasks and recorded information in company databases.
  • Maintained detailed records of customer payments and billing adjustments.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Audited billing records to verify accuracy and completeness.
  • Handled account payments and provided information regarding outstanding balances.

Customer Service Specialist

Amazon
09.2009 - 03.2014
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Arts - Business Administration And Management

Dallas College
Dallas, TX
05.2021

Skills

  • Campaign Support
  • B2B Sales
  • Trade Media
  • Google Docs
  • Maintaining Customer Database
  • Problem-Solving Strengths
  • Strategic Planning
  • Continuous Improvement Strategies
  • Performance Improvement
  • Serve Customers
  • Needs Understanding

Timeline

Sales Representative

Teleperformance USA (Apple)
04.2020 - 08.2023

Billing Clerk

Spectrum
08.2015 - 02.2020

Customer Service Specialist

Amazon
09.2009 - 03.2014

Associate of Arts - Business Administration And Management

Dallas College

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Jessica Branch