Jessica Branco
Team Leader
Miami
Summary
Results-driven sales leader with extensive experience in the air charter industry, specializing in team management, business growth, and operational efficiency. Proven ability to lead high-performing teams, drive sales, and build strong client relationships. Bilingual in English and Portuguese, with a strategic focus on scaling operations and expanding market presence. Ready to lead office development and support future expansion.
Overview
12
12
years of professional experience
Work History
Team Leader
Air Charter Servivce
07.2024 - Current
- Led a high-performing team of brokers, providing mentorship, training, and strategic direction to achieve and exceed sales targets.
- Managed end-to-end charter operations, including sourcing aircraft, negotiating contracts, and overseeing booking logistics.
- Built and maintained strong client relationships, delivering tailored solutions to meet diverse needs.
- Analyzed team performance using KPIs, identifying opportunities for improvement and implementing effective strategies.
- Collaborated cross-functionally with Accounting, Legal, and Operations teams to ensure regulatory compliance and operational efficiency.
Senior Broker
Air Charter Service
09.2021 - 07.2024
- Collaborate with clients to assess requirements, including flight routes, passenger needs, and aircraft specifications.
- Source and evaluate aircraft options from a robust operator network, ensuring optimal pricing and availability.
- Oversee all booking logistics, such as flight schedules, permits, catering, and ground transportation.
- Monitor flight operations in real-time, resolving any issues to ensure seamless execution.
- Collaborate cross-functionally with departments including Accounting, Legal, and Operations to ensure adherence to company policies and
Bartender
Bar Louie
01.2017 - 06.2020
- Trained new employees on the sales system, menu items and open/close procedures Processed payments accurately and efficiently with POS system.
- Provided exceptional customer service while managing transactions and maintaining inventory.
BDC Coordinator
Inskip Warwick Automall
01.2014 - 07.2017
- Directed customer inquiries and sales processes for seven stores, ensuring exceptional service and meeting sales goals.
- Trained and mentored new hires on sales systems and client relationship management.
- Conducted data analysis to identify market trends, optimize strategies, and drive revenue growth.
Teller
Santander Bank Us
08.2012 - 04.2014
- Collaborated effectively with software engineers to test and implement new teller software, ensuring operational efficiency.
- Maintained compliance with federal regulations by accurately filing paperwork, managing safe deposit box procedures, and upholding confidentiality.
- Consistently achieved teller goals by cross-selling banking products and services tailored to customer needs.
- Verified customer identification and documentation to ensure compliance with regulatory requirements, including anti-money laundering (AML) standards.
Education
High School Diploma -
New Bedford High School
New Bedford, MA 05.2001 -
Skills
- Leadership & Team Building: Training, performance management, mentorship
- Sales & Client Relations: Business development, client retention, contract negotiation
- Technical Proficiency: CRM software, Microsoft Office Suite, data analysis
- Languages: Fluent in English and Portuguese
Timeline
Team Leader
Air Charter Servivce
07.2024 - Current
Senior Broker
Air Charter Service
09.2021 - 07.2024
Bartender
Bar Louie
01.2017 - 06.2020
BDC Coordinator
Inskip Warwick Automall
01.2014 - 07.2017
Teller
Santander Bank Us
08.2012 - 04.2014
High School Diploma -
New Bedford High School
05.2001 -
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