Jessica Brattin
Summary
Experienced security professional with a successful track record at Walt Disney World Company. Skilled in managing safety and emergency situations with precision. Proficient in utilizing advanced communication technologies and maintaining strict confidentiality. Consistently delivers exceptional guest service and efficiently manages crowds. Demonstrates strong leadership abilities and adept conflict resolution skills. Fosters collaborative relationships across departments and enhances security protocols. Reliable and keen observer with a strong sense of responsibility and a positive attitude. Possesses comprehensive understanding of safety protocols and emergency response procedures. Expertise in surveillance and risk assessment. Committed to ensuring a safe and secure environment for all.
Overview
11
11
years of professional experience
Work History
Security Officer
Cirkul
07.2024 - Current
- Greeted employees professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Armed Security Officer
Marksman Security Cooperation
01.2024 - 10.2024
- Patrolled assigned areas to detect suspicious activities and persons
- Assisted in maintaining order during large events or gatherings
- Interacted with customers in a professional manner while providing directions or responding to inquiries
- Investigated reported incidents such as theft, vandalism, trespassing
- Provided assistance to law enforcement agencies in apprehending suspects when necessary
- Preformed routine maintenance tasks such as checking doors and windows for proper locking mechanisms
- Adhering to company policies regarding access control procedures for visitors and guests and contractors
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Security Hostess
Walt Disney World Company
11.2018 - 01.2024
- Respond to incidents and assist Guests and Cast Members during safety and emergency situations
- Use radio telecommunication and computer technology for effective communication
- Operate motor vehicles across the Walt Disney World Resort to ensure safety and security
- Develop relationships with Cast Members to enhance service quality for Guests and Cast
- Assess and analyze situations, prioritize tasks, and remain calm under pressure
- Provide exceptional guest service while maintaining confidentiality
- Maintain crowd control during peak hours in various weather conditions
- Led emergency response teams, ensuring guest safety and maintaining operational integrity across Walt Disney World Resort
- Fostered cross-departmental relationships to enhance guest experiences and streamline security protocols resort-wide
- Assessed complex situations swiftly, prioritizing actions to mitigate risks and maintain a secure environment for guests and staff
- Managed confidential information and utilized advanced communication systems to coordinate security efforts effectively
- Provided exceptional guest service while maintaining confidentiality, contributing to a positive and secure resort atmosphere
General Manager
Subway
06.2014 - 11.2018
- Led team of 10 in daily operations, ensuring high customer satisfaction and efficient service
- Managed inventory and reduced waste by implementing effective tracking systems
- Supervised hiring process, conducted interviews, and onboarded new employees
- Organized and facilitated team meetings, fostering collaborative work environment
- Handled scheduling and task delegation, improving overall team productivity
- Led hiring, inventory management, and scheduling
- Streamlined operations, boosting team efficiency
- Implemented strategic changes, driving measurable improvements in customer satisfaction
- Fostered team cohesion through regular meetings
- Mentored staff, enhancing skill sets
- Coordinated with upper management to align store goals with company vision
- Maintained rigorous cleanliness standards
- Ensured precise cash handling and inventory tracking
- Meticulously prepared food, adhering to strict quality and safety protocols
- Oversaw daily operations, ensuring seamless service delivery
- Managed diverse team responsibilities, from food prep to customer interactions
- Executed corporate directives effectively
- Orchestrated seamless service delivery by effectively managing diverse team responsibilities, from food preparation to customer interactions
Education
Bachelor of Arts - Criminal Justice
Keiser University
Lakeland, FL09.2019
Skills
- Customer Service
- Microsoft Office
- Security Solutions
- American Sign Language
- Crowd Management
- Conflict Resolution
- Team Leadership
- First Aid Training
- Report writing
- CCTV surveillance
- Emergency response
- Conflict de-escalation
Timeline
Security Officer
Cirkul
07.2024 - Current
Armed Security Officer
Marksman Security Cooperation
01.2024 - 10.2024
Security Hostess
Walt Disney World Company
11.2018 - 01.2024
General Manager
Subway
06.2014 - 11.2018
Bachelor of Arts - Criminal Justice
Keiser University
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