Jessica Braun
San Diego,CA
Summary
I am a very energetic and enthusiastic individual with a strong work ethic that appreciates being challenged. I am very open minded and willing to learn. I am a strong leader and love to teach and train. I have 25+years experience in Stylist/Customer Service/ CustomerSupport/Management & Training. I have great Customer Service Skills and an exceptional attention to detail. I am extremely organized, prompt, and an extremely fast learner. I also adapt to circumstances, situations, and surroundings very well. I have 12+ years experience with kids of all ages, with all kinds of differences. Each one unique & extremely special. I am a Certified RBT. I work with ABA methods. I also have been a Nanny for over 15 years.
Overview
30
30
years of professional experience
Work History
RBT
ACES ABA
02.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Increased independence in daily living tasks by providing consistent skill development support.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Participated in parent training sessions, empowering caregivers with essential tools for supporting their child''s growth.
- Communicated effectively with multidisciplinary teams including speech therapists, occupational therapists, and educators for holistic client support.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
- Utilized visual supports and social stories to facilitate understanding of complex concepts for clients with diverse needs.
- Conducted functional behavior assessments to identify triggers and patterns of challenging behaviors.
- Adhered to ethical guidelines outlined by the Behavior Analyst Certification Board, ensuring quality care delivery across all cases.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Used Software to document patient information, progress notes, and treatment plans.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Assisted in development of therapeutic activities for patients.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Provided therapeutic activities to assist with patient development.
- Administered patient medications and tracked dosages.
- Assisted with medication administration and counting and pouring medications.
- Collaborated with clinical team to develop comprehensive treatment plans for clients.
Store Manager/Area Supervisor/Trainer
Regis Corp. / Supercuts
07.1999 - 08.2014
- Store Manager position involving scheduling, payroll, training and customer complaint
- Attending managers meeting and handling all banking and all stuff issues and promoting various products
- Responsible for hiring, training, scheduling, and supervising a staff of
- Responsibilities included preparing the cash deposit and matching the credit card batch report
- Responsibilities also included locking the establishment and checking the equipment to ensure everything had been shut down properly
Extern
SMI Imaging Center
08.2012 - 09.2012
- Required and Completed 160 hours at SMI Imaging Center of San Diego
- Job duties included Super Bills/Charge Slips, working with all HMOs, PPOs, Medicare, and Medical Insurance databases
- I also worked on a Billing Audit, Spreadsheets, all of Microsoft, as well as, any other tasks that we’re needed
- I also worked up front scheduling patients, answering phones, checking patients in, and checking all patient/provider/insurance information to make sure that everything was/is up to date and correct
- (not paid)
Acting Store Manager / Assistant Manager/Trainer
Great Clips
05.2005 - 09.2011
- Acted as a store manager while manager was on leave for 5 months, overseeing daily operational standards, motivating, supervising, and training all staff associates
- Responsible for making schedules and payroll for staff
- Attend managers meeting and handling all the banking issues and customers complaint
- Upon return of the manager, I continued as the assistant manager, as well as, a stylist and trainer
Office Coordinator/Manager/Front Office Manager
San Diego Ritz Corp.
09.1994 - 05.2004
- Maintained a professional work environment for the front office area
- Greeted and announced guests in a professional manner
- Received, screened and routed telephone calls; referred calls or visitors to appropriate staff members
- Responsibilities included coordinating travel and handle all clerical tasks including sending and receiving faxes, shipping, ordering office supplies, sorting and distributing mail
- Preparing check requests and expense reports
Education
Medical Billing & Coding Specialist Certification - MBCS
02.2012
A.A. - Criminal Justice
02.2010
CA State Cosmetology License - Cosmetology
06.1999
Diploma - General Education (w/Emphasis On Music)
03.1999
Skills
- Cash Deposits
- Management
- Supervisor
- Trainer/Recruitter
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Excellent Customer Service (above & beyond)
- Data entry
- Records Management
- Leadership
- Typing 65 WPM
- Office Machines
- Teams
- Outlook
- ABA (autism)
- RBT
- Experienced w/all ages of children)
- Music (singing)
- Compassion
- A real love for everything kids
- Coloring
- Empathy
- Honesty
- Loyalty
- Task Oriented
- Skill Oriented
- Ready to Work
- Love Continuing to Learn & Grow
- Love Education
- Toilet training
- Behavioral assessment
- Visual supports
- Peer interaction
- Transition planning
- Vocational skills
- Data collection and analysis
- Behavioral support
- Behavioral Management
- Heartsaver CPR AED (CPR AED)
- Case Management
- Heartsaver CPR AED
- Vitals monitoring
- Problem-solving abilities
- Multitasking
- Reliability
- Detail-orientated
References
Available upon request
Timeline
RBT - ACES ABA
02.2024 - Current
Extern - SMI Imaging Center
08.2012 - 09.2012
Acting Store Manager / Assistant Manager/Trainer - Great Clips
05.2005 - 09.2011
Store Manager/Area Supervisor/Trainer - Regis Corp. / Supercuts
07.1999 - 08.2014
Office Coordinator/Manager/Front Office Manager - San Diego Ritz Corp.
09.1994 - 05.2004
Kaplan College - Medical Billing & Coding Specialist Certification, MBCS
Kaplan College - A.A., Criminal Justice
Palomar Institute of Cosmetology - CA State Cosmetology License, Cosmetology
Patrick Henry High School - Diploma, General Education (w/Emphasis On Music)