JESSICA BRAVO PINEDA
Miami,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Psa Airlines
05.2024 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
VIP COCKTAIL SERVER AT BLEAUBAR
Fontainebleau
06.2020 - 01.2024
- Provided exceptional service to a high volume of daily customers
- Welcome guests with a personable attitude and suggest beverages, according to their liking and preferences
- Maintained accurate, cash handling practices, well efficiently, serving guests
- Checked identification prior to serving
- Followed all safety and sanitation policies when handling beverages to uphold proper health standards and law regulations.
VIP BOTTLE SERVER AT DAY CLUB ARKADIA
Fontainebleau
07.2019 - 01.2020
- Adhere to all Fontainebleau/Arkadia policies and procedures, $10k sales average per day
- Daily cabanas and daybeds set up and break down
- Arrange parades and champagne showers working in team work according to guest preferences when bringing out their bottles
- Follow up with barbacks and bartenders for proper inventory based on reservations
- Cash handling of up to $10k with caution and responsibility
- Friendly, energetic, reliable and committed to providing a high-quality experience for guests as well as reaching and maintaining goal numbers to stand out on sells.
BARTENDER
Eden Rock Nobu
02.2018 - 01.2019
- Specialize in high-end clientele
- Expert in mixing all types of cocktails and providing bottle service
- Know how to deal with people on many different levels
- Experience with high-volume sponsored events
- Have great listening skills and outgoing personality which requires me to act not only as bartender but as performer, friend, a psychologist while maintaining a professional atmosphere.
BARTENDER
Miami Beach Edition
01.2017 - 01.2018
- Trained to work in a team-centered environment
- Stood out amongst other bartenders for my positive and outgoing personality
- Ensured that guests had a welcoming and exceptional experience at the hotel
- Duties include, but are not limited to, opening and serving wine and champagne bottles; set-up and maintain cleanliness of bar area; process all payment methods and complete cashier reports
- Also have experience working in a pool bar as both bartender and server
- Also love wearing bikinis
BARTENDER/COCKTAIL & BOTTLE WAITRESS
W South Beach
01.2014 - 12.2016
- Experience serving celebrities while remaining discrete
- Regularly exceeded sales quotas for bottle service at the Living Room Bar
- Prepare and serve drinks as ordered, without mistakes and safeguarding the guest from any food allergies.
BARTENDER
American Airlines Arena
06.2013 - 12.2013
- Expert in multitasking while serving cocktails, food and appetizers at the Dewar’s Club and concessions
- In charge of calculating alcohol inventory, bar supplies and non-alcoholic drinks
- Know how to work with different crowds depending on the artist or event.
Education
Bartending License -
Elite Bartending School
Miami, FL08.2012
Associate of Arts in Business Administration - undefined
Miami Dade College
Miami, FL12.2010
Skills
- Accurate; good at math, beer, wine and liquor knowledge, adaptability, physically fit
- Expert in different Micros systems
- Regulatory Compliance
- Emergency Care
- First Aid
- Preflight briefings
- Safety Procedures
- Hospitality service expertise
- Professional Appearance
- Schedule Management
- Company policy adherence
- Public Speaking
Roller Blading Professional
I began my love for traveling and networking through roller blading. I began to travel to cities around the world via roller blading groups inspiring me to connect with like minded individuals. I have always had an appreciation for cultures, foods, and learning new outlooks on life.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
Psa Airlines
05.2024 - Current
VIP COCKTAIL SERVER AT BLEAUBAR
Fontainebleau
06.2020 - 01.2024
VIP BOTTLE SERVER AT DAY CLUB ARKADIA
Fontainebleau
07.2019 - 01.2020
BARTENDER
Eden Rock Nobu
02.2018 - 01.2019
BARTENDER
Miami Beach Edition
01.2017 - 01.2018
BARTENDER/COCKTAIL & BOTTLE WAITRESS
W South Beach
01.2014 - 12.2016
BARTENDER
American Airlines Arena
06.2013 - 12.2013
Bartending License -
Elite Bartending School
Associate of Arts in Business Administration - undefined
Miami Dade College