Jessica Breeden
Timberlake,NC
Summary
Dynamic Manufacturing Supervisor with proven expertise at Aisin Manufacturing, driving process improvements and enhancing operational efficiency. Skilled in lean manufacturing and employee training, I successfully led initiatives that increased productivity and reduced waste. Recognized for fostering teamwork and implementing safety protocols, ensuring a compliant and high-performing work environment.
Overview
18
18
years of professional experience
Work History
Manufacturing Supervisor
Aisin Manufacturing
09.2011 - Current
- Supervised daily manufacturing operations to ensure compliance with safety and quality standards.
- Coordinated workflow among teams, optimizing production schedules and resource allocation.
- Implemented process improvements that enhanced efficiency and reduced waste in production lines.
- Trained and mentored staff on operational best practices and safety protocols.
- Conducted regular inspections to identify areas for improvement in equipment performance.
- Collaborated with cross-functional teams to develop strategies for achieving production targets.
- Analyzed production data to drive informed decision-making and enhance operational efficiency.
- Led initiatives to streamline processes, resulting in increased productivity across multiple shifts.
- Communicated job expectations and monitored employees.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Maintained proper inventory levels.
- Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
- Recorded and reported attendance and hours worked for all area employees.
- Led continuous improvement initiatives by soliciting feedback from employees and incorporating their suggestions into the manufacturing process where feasible.
- Performed accident investigations.
- Simplified complex procedures into easy-to-follow instructions for improved worker understanding and productivity.
- Supervised a team of skilled workers, providing guidance, training, and performance evaluation for continuous improvement.
- Ordered parts and materials for Valve Body, Main line and Sub Lines.
- Implemented safety protocols, reducing workplace injuries and ensuring compliance with regulatory requirements.
- Developed and maintained detailed documentation for manufacturing processes, ensuring consistency across shifts.
Customer Service Representative
Roses, Variety Wholesalers
02.2008 - 08.2011
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Maintained knowledge of product offerings to provide informed assistance to customers.
- Trained new team members on customer service protocols and best practices.
- Monitored inventory levels, assisting in restocking and organization of merchandise displays.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Arts - Liberal Arts And Sciences
Southern New Hampshire University
Hooksett, NH11-2025
Skills
- Lean manufacturing principles
- Process improvement
- Safety audits
- Quality assurance
- Employee training
- Assembly line supervision
- Material handling
- Safety oversight
- Health and safety compliance
- Production line management
- Scheduling coordination
- Root-cause analysis
- Manufacturing management experience
- Warehouse operations
- Data analytics
- Product inspection
- Quality control
- Defect detection
- Staff supervision
- Performance reporting
- Staff development
- Critical thinking
- Decision-making
- MS office
- Quality assurance controls
- Relationship building
- Training and mentoring
- Coaching and mentoring
- Equipment operation
- Hiring and training
- Equipment maintenance
- Safety management
- Equipment troubleshooting
- Active listening
- Inventory management
- Strategy development
- Materials inspection
- Inventory assessment
- Teamwork
- Work order analysis
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Team collaboration
- Computer skills
- Organizational skills
- Excellent communication
- Reliability
Timeline
Manufacturing Supervisor
Aisin Manufacturing
09.2011 - Current
Customer Service Representative
Roses, Variety Wholesalers
02.2008 - 08.2011
Associate of Arts - Liberal Arts And Sciences
Southern New Hampshire University