Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Breidel

Rochester,MN

Summary

Dynamic Health Unit Coordinator with a proven track record at Mayo Clinic, excelling in patient care and communication. Skilled in electronic health records and adept at problem-solving, I enhanced unit efficiency and fostered teamwork, ensuring seamless patient transitions and satisfaction. Committed to delivering exceptional service in fast-paced environments. Experienced healthcare professional ready to contribute to efficient patient care and administrative excellence. Skilled in medical terminology, patient coordination, and electronic health records management. Strong focus on team collaboration and adaptability, ensuring reliable support in dynamic environments. Known for effective communication, organizational skills, and results-driven approach. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Health Unit Coordinator

Mayo Clinic
Rochester, MN
03.2014 - 04.2026
  • Managed patient admissions and discharges, ensuring smooth transitions within healthcare settings.
  • Coordinated communication between medical staff and patients to streamline care processes.
  • Maintained accurate patient records using electronic health record systems for improved data accessibility.
  • Assisted in scheduling appointments, optimizing daily operations for healthcare providers.
  • Implemented process improvements to enhance efficiency in unit workflows and patient care delivery.
  • Monitored inventory levels of medical supplies, facilitating timely restocking to prevent shortages.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.

Transportation Dispatcher

Yellow Cab
Rochester, MN
04.2008 - 03.2014
  • Coordinated daily dispatch operations to optimize vehicle allocation and reduce wait times.
  • Managed communication between drivers and customers to ensure timely service delivery.
  • Utilized dispatch software to track vehicle locations and monitor performance metrics.
  • Facilitated training sessions for new dispatchers on operational procedures and software usage.
  • Developed scheduling strategies that maximized driver availability during peak hours.
  • Oversaw incident resolution protocols, ensuring swift response to customer inquiries and complaints.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.

Education

HEALTH UNIT COORDINATOR CERTIFICATE -

Rochester Community And Technical College
Rochester, MN
12.2013

Skills

Friendly, positive attitude

  • Critical thinking
  • Professionalism and ethics
  • Workflow coordination
  • Supply restocking
  • Paperwork processing
  • Resource optimization
  • Medical records management
  • EMR updating
  • HIPAA compliance
  • Healthcare software
  • Medical terminology proficiency
  • Unit reception
  • Inventory and restocking
  • Epic systems

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Flexible and adaptable

Dependable and responsible

Multitasking Abilities

Excellent communication

Critical thinking

Computer skills

Organizational skills

Calm under pressure

Active listening

Organization and time management

Problem resolution

Verbal communication

Timeline

Health Unit Coordinator

Mayo Clinic
03.2014 - 04.2026

Transportation Dispatcher

Yellow Cab
04.2008 - 03.2014

HEALTH UNIT COORDINATOR CERTIFICATE -

Rochester Community And Technical College
Jessica Breidel