Jessica Breneman

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Helped store management meet standards of service and quality in daily operations.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed cash and credit card transactions accurately using POS software.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
• Maintained regular and consistent attendance and punctuality.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Packaged bagels, muffins and other food items for customer purchase.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Kept detailed mileage and fuel reports to track overall fuel costs.

• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

• Completed full building and grounds patrols to spot and investigate concerns.
• Generated reports detailing findings and recommendations.
• Educated staff on organizational mission and goals to help employees achieve success.
• Devised and implemented processes and procedures to streamline operations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Trained new employees by providing knowledge of specific store tasks, policies and goals.
• Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
• Operated POS system to complete cash, credit and check transactions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases.
• Trained team members on cash register operation and cash handling.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
• Trained and assisted new kitchen staff members.
• Packaged, arranged and labeled ingredient stock, storing at established temperatures.
• Cleaned and sanitized work areas, utensils and equipment.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Followed company recipes and production standards to satisfy customers.

Academic Honors

• 3.6 GPA