Jessica Brickman
Syracuse,NY
Summary
Professional with strong foundation in risk assessment, financial analysis, and decision-making. Skilled in analyzing financial statements, and managing risk exposure. Adept at fostering team collaboration and adaptable to changing needs to ensure optimal results. Known for precision, reliability, and delivering impactful outcomes.
Overview
20
20
years of professional experience
Work History
Underwriter
Great American Insurance Group
02.2023 - 12.2024
- Provided customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Reviewed property and inland marine submissions and reviewed and analyzed the exposure to determine the adequate rate for coverage and confirmed that all necessary forms were attached to the policy.
- Ensured smooth application processes by maintaining relationships with colleagues and agents.
- Ran reports and analyzed data to provide to management.
- Reviewed loss control reports and followed up to ensure compliance with recommendations.
Customer Relations Analyst
Equitable
10.2004 - 02.2023
- Analyzed and responded to customer complaints involving life insurance, annuity and brokerage products.
- Reviewed complaint data regularly for market conduct examinations and provided data to regulatory agencies.
- Generated reports and analyzed data for departmental and management distribution.
- Worked on various projects throughout with management and colleagues.
- Evaluated client needs and developed tailored solutions to increase positive customer interactions.
- Worked alongside sales representatives and other departments to receive data to respond to client concerns.
- Participated actively in meetings, discussing ways to improve and sharing best practices among team members.
Education
BBA - Business
Onondaga Community College
Syracuse, NYSkills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Microsoft Office Experience
- Preparing and analyzing reports for regulatory offices
- Data collection
- Relationship building
- Data interpretation
- Quality assurance
- Application review
Timeline
Underwriter
Great American Insurance Group
02.2023 - 12.2024
Customer Relations Analyst
Equitable
10.2004 - 02.2023
BBA - Business
Onondaga Community College
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