Jessica Briggs
Executive Administrator assistant
Tucson,AZ
Summary
Energetic Senior Executive Assistant with extensive experience. Organized, detail oriented, flexible, self-motivated, loyal, dependable, capable of independent responsibility as well as being a team player. A diligent individual with strong work ethic, professionalism, communication skills as well as strong leadership qualities to support growth of client base and success.
Overview
16
16
years of professional experience
Work History
SR. SITE ADMINISTRATOR
ALORICA
09.2012 - Current
- Report directly to Senior Executive Director
- Developed and monitored multiple budgets for site, client events and corporate events
- Created contractual agreements, regular market cost analysis
- Managed compliance with all State and Federal laws regarding HIPPA privacy rules, EEO/Affirmative action
- Oversaw Recruiting and project staffing for various Clients and LOB
- Fulfilled all executive assistant duties for Sr
- Site Director in a busy BPO center with over 900 employees
- Managed complex calendars, facilitated communication and logistics
- Tasked with simplifying processes and saving time for all top-level management
- Improved communication between management and customers
- Set up an inventory and procurement system that saved the company hundreds of thousands a year
- Supported executives with project support, data tracking, and administrative tasks
- Frequently commended for quick-thinking and resourcefulness
- Planned and executed all logistics of banquets, fundraising events and social gatherings of 900+ employees
- Implemented and ran an employee volunteer group for community outreach programs
- Co-Chairman of Nonprofit Making lives Better with Alorica – Tucson since 2015.
TEAM MANAGER
ALORICA
08.2008 - 09.2012
- Successfully managed schedules of 24 team members and helped in resolving all personal one offs of employees
- Won the prestigious title of #1 team for 6 months consecutively, 23 times in my tenure
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Owned team productivity metrics
- Always adhered to all confidentiality requirements.
Education
ABA Business Administration -
01.2011
- Pursued a passion for accounting and financial management.
- Excelled in business law and ethics.
- Wrote an article titled, "Know What They Want" and was reprinted by my professor.
- Board member, Pima Aztec warriors, student-managed non-profit.
- GPA 3.9
Skills
- Supporting Senior Executives
- 501(c) Non-Profit proficient
- Budgeting and accounting expert
- Microsoft Office skills including Excel, PowerPoint, Word and Outlook
- Problem resolution
- Technical writing analysis
- Emotional intelligence
- Contact center queue management
- Avaya
- Interactive Intelligence
- Artificial intelligence platform
- Supreme organizational skills
- Excellent oral and written communications
- Executive Administrative support
- Create statistical reports
- Critical thinking
- Self-starter
- Detail oriented
- Event Logistics
- Fundraising expertise
- Volunteer acquisition
- Program Oversight
- Volunteer Scheduling
- Community Outreach
- Fiscal Management
- Financial performance
- Vendor Relations
- Compliance Management
- Compliance Monitoring
- Vendor Relationship Management
- Transportation Coordination
- Inventory Control
- Scheduling Coordination
- Risk Assessment
- Volunteer Recruitment
- Technical knowledge
Extra Coursework
- Corporate Governance Business Law, Pima CC
- IT Systems Development, Pima CC
- Business Communications, Pima CC
- Records Management, Pima CC
Volunteer Experience
- United Way, Tucson Chapter, 05/01/2008, PRESENT, Held a volunteer position as a fundraiser developer in the Tucson Chapter for 6 years., Worked with over 200 volunteers to create Day of caring events all over Tucson., Successfully ran 6+ events that raised millions of dollars locally.
- Making Lives Better with Alorica, 01/01/2015, PRESENT, Co-Chairmen in running local Tucson Chapter., Organized and ran over 100 different fund-raising events., Partnered with the local Food bank, shelters, animal shelters and orphanages to provide support to ones in need., Annually raised over 100k annually.
- Gospel Rescue Mission, 03/01/2015, PRESENT, Provided services for the homeless of Tucson. I teach them how to use Microsoft Word, Excel, and basic computer knowledge., Process volunteer applications as well as do tours of the center for potential funding partners., Order and prepare food in the kitchen for all meals.
Timeline
SR. SITE ADMINISTRATOR - ALORICA
09.2012 - Current
TEAM MANAGER - ALORICA
08.2008 - 09.2012
Pima CC - ABA Business Administration,