Jessica Britton
Columbia,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Homemaker
Self
Columbia, IL
03.2015 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front Desk Receptionist
Timberland Custom Homes
Mount Vernon, WA
09.2011 - 02.2015
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, WA06-2006
Skills
- Dependable and Responsible
- Microsoft Word
- Conflict Resolution
- Social Perceptiveness
- Time Management
- Decision-Making
- Self-Directed
- Flexible and Adaptable
- Clerical Support
- Analytical and Critical Thinking
Timeline
Homemaker
Self
03.2015 - Current
Front Desk Receptionist
Timberland Custom Homes
09.2011 - 02.2015
High School Diploma -
Mount Vernon High School