Jessica Brooke Koontz
Noble,USA
Summary
Dynamic professional with a proven track record at Walmart, excelling in problem-solving and customer service. Adept at data entry and scheduling, I have successfully trained staff and maintained high-quality standards, ensuring operational efficiency. My strong interpersonal communication skills foster collaboration and enhance team performance in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Traffic Clerk
Sams MDC 4965
Oklahoma City, Oklahoma
06.2024 - Current
- Effectively communicated with groups and individuals, including customers and suppliers, via written and verbal methods.
- Analyzed receiving and billing documentation by verifying delivery bills for accuracy.
- Resolved discrepancies in shipping and receiving processes through thorough research.
- Provided administrative support through clerical tasks such as filing, data entry, and scheduling.
- Scheduled deliveries while managing spreadsheets for appointment tracking.
- Performed routine maintenance on office equipment by conducting cleaning and inspections.
- Ensured confidentiality of all sensitive documents and communications.
Quality Assurance Verifier
Sams MDC 4965
Oklahoma City, Oklahoma
01.2024 - 06.2024
- Ensure compliance with quality standards and procedures in the distribution center.
- Implemented best practices for data entry and document management systems.
- Maintained detailed records of verification processes and findings.
- Trained new staff on verification procedures and company protocols.
- Participate in quality assurance processes to identify and resolve issues.
- Collaborate with team members to maintain high standards of quality and efficiency.
Reclaims Associate
Walmart DC 6042
Pauls Valley, Oklahoma
06.2023 - 01.2024
- Documented and maintained inventory of salvaged, donated, and under-case freight by tracking damage adjustments.
- Processed damaged items to ensure proper handling and reporting.
- Separated and stored damaged freight following food safety audit guidelines.
- Operated power equipment for efficient movement and management of freight.
Back-up General Manager’s Assistant
Walmart DC 6042
Pauls Valley, Oklahoma
03.2021 - 01.2024
- Provided customer service support for vendors and associates.
- Supported General Manager in daily operational tasks and strategic planning activities.
- Coordinated schedules and meetings for management and team members effectively.
- Managed phone communications to ensure prompt responses.
- Received and distributed mail efficiently across departments.
- Performed data entry to maintain accurate records.
- Documented and logged receipts for purchases made with company cards.
- Ordered plaques, signage, office supplies, and snacks for team events.
- Prepared and counted cash for Brinks collection.
- Processed reimbursements and managed travel expenses for associates.
Back-up Maintenance Clerk
Walmart DC 6042
Pauls Valley, Oklahoma
02.2020 - 01.2024
- Facilitated customer service interactions with associates, maintenance technicians, and vendors.
- Managed inventory orders for warehouse supplies, including power equipment parts and office essentials.
- Supported maintenance operations by generating and maintaining reports and logs using Excel and CMMS.
- Conducted routine inventory checks to ensure adequate stock levels.
- Monitored budget exceeding $100,000, ensuring adherence without overspending.
- Tracked and uploaded invoices for all expenditures to maintain budget compliance.
- Coordinated vendor services, including trash pickups, vending machine refills, and delivery schedules.
- Documented work orders in CMMS to ensure maintenance technicians had necessary parts for repairs.
- Assisted in organizing and stocking merchandise on the warehouse floor.
Orderfiller
Walmart DC 6042
Pauls Valley, Oklahoma
08.2016 - 06.2023
- Operated power equipment while adhering to strict safety protocols.
- Stacked items onto pallets, ensuring stability and height of seven feet.
- Listened to headset instructions for precise item selection during operations.
- Maintained safety measures for self and team in busy environments.
Nanny
Zachary
Ada, Oklahoma
06.2015 - 08.2017
- Provided comprehensive care for individual with frequent hospital visits.
- Assisted with colostomy bag changes and maintenance of drainage ports.
- Supported walking, bathing, and adherence to physical therapy routines.
- Managed household tasks including laundry, cleaning, and meal preparation.
- Conducted weekly grocery shopping for individual and children residing in the home.
- Transported children to school and sporting events regularly.
Substitute Teacher
Allen Schools
Allen, Oklahoma
02.2015 - 05.2016
- Filled in for absent teachers to maintain instructional continuity.
- Implemented lesson plans provided by full-time teachers effectively and efficiently.
- Ensured adherence to established rules and policies among students.
Manager
Walgreens
Ada, Oklahoma
10.2013 - 12.2014
- Operated cash register for efficient transaction processing.
- Stocked shelves to maintain inventory organization and accessibility.
- Unloaded and received product trailers to ensure timely replenishment.
- Handled and counted money from office safe for Brinks pickup.
- Supervised 2-5 associates during shifts to enhance team performance.
- Trained employees on customer service standards and procedures.
Education
Bachelor of Science - Business Administration concentration Management
East Central University
05.2014
Skills
- Problem-solving skills
- Customer service excellence
- Active listening
- Microsoft Office proficiency
- Scheduling and YMS expertise
- Interpersonal communication
- Effective communication
- Data entry proficiency
References
- Quinn Simonton, Asset Protection Manager, 405-207-5000, Pauls Valley, OK
- Ashley Weatherford, Operations Manager, 405-444-4693, Oklahoma City, OK
- Sharla Cox, Past Employee at Walgreens, 580-736-8167, Ada, Oklahoma
- Thomas Brown, Maintenance Operations Manager, 405-568-1356, Pauls Valley, OK
- Chris Liske, Asset Protection Operations Manager, 405-207-8377, Pauls Valley, OK
Timeline
Traffic Clerk
Sams MDC 4965
06.2024 - Current
Quality Assurance Verifier
Sams MDC 4965
01.2024 - 06.2024
Reclaims Associate
Walmart DC 6042
06.2023 - 01.2024
Back-up General Manager’s Assistant
Walmart DC 6042
03.2021 - 01.2024
Back-up Maintenance Clerk
Walmart DC 6042
02.2020 - 01.2024
Orderfiller
Walmart DC 6042
08.2016 - 06.2023
Nanny
Zachary
06.2015 - 08.2017
Substitute Teacher
Allen Schools
02.2015 - 05.2016
Manager
Walgreens
10.2013 - 12.2014
Bachelor of Science - Business Administration concentration Management
East Central University
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