Jessica Brooks

Diet Aide

• Accomplished multiple tasks within established timeframes.
• Upheld high standards of cleanliness through daily cleaning tasks, including dishwashing, sweeping, and mopping kitchen floors.
• Enhanced kitchen efficiency through the organization of food storage areas and proper labeling of ingredients.
• Maintained/Logged Temperatures
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Maintained Floor Stock

Team Leader

• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Processed customer payments and balanced cash drawers.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Streamlined meal prep processes by organizing workstations efficiently and assembling dishes according to standardized recipes.
• Improved patient satisfaction by providing customized meal plans based on dietary needs and preferences.
• Ensured timely delivery of meals to patients, adhering to strict schedules for optimal nutrition intake.
• Promoted a positive dining experience for patients, fostering an atmosphere of comfort and enjoyment during mealtimes.
• Kept all kitchen areas clean, tidy and free of hazards.

Cook

• Maintained strict levels of cleanliness for tables, floors, and prep areas.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Monitored food quality and freshness throughout day.
• Portioned and wrapped food to place directly on plates for service to patrons.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
• Trained new team members by relaying information on company procedures and safety requirements.

Desk Clerk

• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Purchased and maintained office supplies.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Supported sales efforts by actively upselling rooms types or packages when available opportunities presented themselves
• End of month paperwork, Coding, Inventory
• Placing all orders

Manager

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

• Enhanced team performance by implementing effective training strategies and management techniques.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
• Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
• Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
• Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained food safety and sanitation standards.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.