Jessica Brooks
Brooklyn
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
10
10
years of professional experience
Work History
Store Manager
The UPS Store
01.2015 - Current
- Handle claims for lost, late delivery, or damaged packages, ensuring timely resolutions and customer satisfaction
- Oversee daily store operations, ensuring efficiency and adherence to company policies
- Lead and train team members to provide exceptional customer service and maintain high performance
- Manage shipments, inventory, and cash transactions while ensuring compliance with shipping regulations
- Resolve customer inquiries and issues professionally, fostering a positive store environment
- Implement strategies to improve workflow, sales, and overall business operations
Education
Bachelor of Arts - Business Administration
Long Island University
01.2019
High School -
Bishop Loughlin Memorial High School
01.2015
Skills
- Store Management & Leadership
- Shipping & Packaging
- Customer Service
- Cash Handling & Transactions
- Problem-Solving
- Team Development & Training
- Time Management
- Microsoft Office (Word, Excel, Outlook)
- Adobe InDesign & Adobe Photoshop
Additional Information
Strong ability to multitask in fast-paced environments., Reliable and adaptable to new challenges.
Timeline
Store Manager
The UPS Store
01.2015 - Current
High School -
Bishop Loughlin Memorial High School
Bachelor of Arts - Business Administration
Long Island University
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