Administrative Assistant
Brown's Painting & Construction
01.2017 - Current
Hi, I’m
Jessica Brown
Winters,TX
Summary
Results-driven sales and service professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Organized and dependable candidate with excellent communication and customer service skills.
Work History
Brown's Painting & Construction
Administrative Assistant
01.2017 - Current
Job overview
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated and scheduled meetings between clients and contractor.
- Managed invoices, payments, deposits, and reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
Debbie Potter Allstate Agency
P&C Licensed Insurance Account Manager & CSR
04.2007 - 06.2008
Job overview
- Responsible for customer service and sales for book of business, existing and potential customers, with last names A-J.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Provided primary customer support to internal and external customers.
West Corporation
Freelance At Home Sales & Customer Service Agent
01.2007 - 04.2008
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Trained and worked on multiple different corporate client accounts, to include: Educational Testing Center, Proflowers, Virgin Mobile, and ShopNBC.
Wes Arnold Allstate Agency
P&C Licensed Insurance Rep & Office Manager
04.2006 - 04.2007
Job overview
- Opened and closed location, to include end of business day remittance procedures.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Upsold additional products and services after identifying customer needs and requirements.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Fielded customer complaints, escalating complex issues to management for resolution.
Larry Ammons State Farm Agency
Office Support & CSR
08.2003 - 10.2004
Job overview
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Was employed as part of high school program for credit.
Education
Souther New Hampshire University, Manchester
Associate of Science from Computer Science
12.2024
University of Houston, Houston, TX
Some College (No Degree)
Skills
- Policy Management Expertise
- Consultative Selling Techniques
- Insurance Industry Knowledge
- Insurance Sales
- Cross-Promote Products
- Customer Support
- Active Listening
- Computer Proficiency
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Document and Records Management
- Eagerness to learn and ability to grasp new concepts quickly
Timeline
P&C Licensed Insurance Account Manager & CSR
Debbie Potter Allstate Agency
04.2007 - 06.2008
Freelance At Home Sales & Customer Service Agent
West Corporation
01.2007 - 04.2008
P&C Licensed Insurance Rep & Office Manager
Wes Arnold Allstate Agency
04.2006 - 04.2007
Office Support & CSR
Larry Ammons State Farm Agency
08.2003 - 10.2004
Souther New Hampshire University
Associate of Science from Computer Science
University of Houston
Some College (No Degree)
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