Jessica Brown, LNFA
Operations Manager
Houston,TX
Summary
Accomplished Operations Manager with a demonstrated ability in delivering mission-critical results. Highly organized, detail-oriented leader of over 100 employees, skilled in directing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Health care manager largely focused on quality patient care, state and federal regulations and a profitable financial outcome.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
10
10
Years of management experience
Work History
Administrator
Health Mark Group
Houston, TX
05.2017 - 05.2019
- Facility improved from 2-Star rated nursing home to 4-Star rated nursing home during tenure.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Drove operational direction, administrative and cost efficiency and coordination of clinical care initiatives on behalf of residents.
- Reduce employee turnover by 25% by fostering mentor programs in leadership and development.
- Surpassed annual revenue targets by over $150,000 through effective oversight of daily operations and strategic initiative implementation of reimbursement rates.
- Completed Disaster Management Training and implemented policies and procedures to ensure safety of staff and residents.
Administrator
Caring Health Care Group
Houston, TX
10.2016 - 05.2017
- Devised new promotional approaches to boost census and market penetration while enhancing engagement and driving census growth by 12%.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability across all departments through prioritization of needs.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover by 15%.
- Improve provider relations outside of organization; specifically with local physicians and hospital networks.
- Effectively met annual survey ready deadlines: 2017 state survey violations reduced by 25%.
Administrator
Paragon Health Care Group
Texas City, TX
12.2015 - 10.2016
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Champion TMF Quality Improvement program, targeting sustainability of implemented QAPI remediation plans.
- Collaborate with Quality Monitor RRT and TMF Programs to improve quality outcomes.
- Implement Point Click Care software into facility.
- Developed employee promotions program, clarified roles of members and introduced new processes to boost quality across departments.
Administrator
Health Services Management
Tomball, TX
10.2013 - 12.2015
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Successfully led 130-bed skilled nursing facility with staff of 125 team members and 12 department heads.
- Wrote/managed $65,000 amelioration project for TX DADS, which was first approved and implemented in company, as means of improving resident Quality of Life.
- Determine budgetary cost estimation to achieve monthly, quarterly and annual financial goals while collaborating with board of directors.
- Achieved highest Medicare Part B Revenue in 2015 for company in region.
- Reduced annual survey tags by 50% from that of previous management.
Director of Marketing
Osceola Healthcare Center
St. Cloud, FL
01.2013 - 10.2013
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal referral base.
- Planned and executed events and marketing programs, producing 30% increase of qualified leads.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Continuously achieve census of 95-100% occupancy and surpass skilled census goal.
- Assess patients in hospitals, nursing facilities and ALFs to determine placement and identify nursing and therapy needs of patient upon admission.
- Lead on developing company website, logo and literature/marketing materials.
- Created business development plan for improving Medicare census by identifying new clinical and rehab services to implement at facility.
Skills
Budgeting and Finance
Volunteer
St. Andrew's Episcopal School Fall 2021 - PRESENT
Gala Co-Chair
Project Manage annual school fundraising gala for 100 guests. Facilitate communication between the board, faculty and parents. Negotiate contracts and pricing with vendors. Develop logo, signage, social media, email campaign and marketing material for event. Identify resource availability and important milestones to complete project scope within timeline.
Education
Pre-Medicine - PA Track
University of Central Florida
Orlando, FL 01.2011 - 08.2012
Bachelor of Science - Marketing
University of Central Florida
Orlando, FL 08.2004 - 05.2008
Certification
Google Project Management Certificate - In Process
Timeline
Google Project Management Certificate - In Process
07-2022
Administrator
Health Mark Group
05.2017 - 05.2019
Administrator
Caring Health Care Group
10.2016 - 05.2017
Administrator
Paragon Health Care Group
12.2015 - 10.2016
Long-Term Care Administration, St. Joseph's College of Maine
06-2014
Administrator
Health Services Management
10.2013 - 12.2015
Director of Marketing
Osceola Healthcare Center
01.2013 - 10.2013
Pre-Medicine - PA Track
University of Central Florida
01.2011 - 08.2012
Bachelor of Science - Marketing
University of Central Florida
08.2004 - 05.2008
Hobbies
I love learning about psychology, neurobiology, medicine, astronomy and anthropology.
I enjoy practicing meditation and mindfulness to keep me focused on my goals.
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