Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESSICA BROWN

Mequite,TX

Summary

Attentive Registered Medical Assistant with 19 years experience who thrives in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with the patients work collaboratively with care team at all levels and stay abreast of all current standards and best practice. Experienced in both private physicians office and large medical group settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Healthcare Associates Of Texas
06.2021 - 03.2023
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient spirometry.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared lab specimens for diagnostic evaluation.
  • Prepared and administered medications to alleviate patient symptoms.

Patient Navigator

Stride Care
12.2020 - 03.2021
  • Communicated with patients and families about treatment plans and at-home care
  • Documented all patient information in appropriate systems to guarantee care coordination throughout patient care continuum
  • Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs
  • Contacted patients to provide appointment reminders
  • Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients
  • Identified patient needs and desires and communicated to healthcare professionals
  • Advocated for patient needs to healthcare professionals
  • Maintained professional relationships with healthcare providers
  • Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes
  • Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems
  • Provided knowledgeable and compassionate service in response to all types of patient questions and concerns
  • Gathered and analyzed patient information to determine special program eligibility
  • Helped patients understand care, coverage and payment responsibilities and rights
  • Summary
  • Skills
  • Experience
  • Schedule
  • Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
  • Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped patients and family members deal with loss and post-mortem planning.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Engaged with patients to provide critical information.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.

Medical Assistant

Bosley
11.2019 - 03.2020
  • Prep the room and patient for consult with the doctor before procedure
  • Se ing up the surgical tray, assisting the surgeon during the procedure
  • Dissecting tissue under the microscope Providing the patient with post-operative instructions; and answering questions from patients.

REGISTERED MEDICAL ASSISTANT

North Texas Endocrine Center
08.2018 - 07.2019
  • Responsible for triaging patient, phone calls and addressing medical issues
  • Triaging patients during clinical visits and gathering current medical information
  • Input information and updated patient electronic medical records
  • Perform glucose and HgA1c monitoring and education related to proper use of glucose monitoring equipment Download diabetic pumps, insulin teaching and demonstration of different insulin medication
  • Explain course of treatments and procedures under the directions of a physician
  • Administered injections and medication as directed by physician
  • Relayed messages from patients to the physicians regarding their prescription in addition to calling in the prescription
  • Ensured the cleanliness, sanitation and maintenance of all facilities,exam rooms and equipment
  • Responsible for obtaining insurance authorization for medications and radiology exams.

REGISTERED MEDICAL ASSISTANT

Texas
07.2017 - 08.2018
  • Provided patient care in the form of vital signs, explanation of prescriptions, general visits and escorting the patient to appropriate areas of the clinic Experience with chart prepping before clinic, scheduling procedures,writing out prescription refills,providing information for the pharmacies Referred patients out to specialists per physicians orders
  • Carried out clinician orders and performs/assists with patients care procedures and treatments Assists physicians during examinations and minor procedures Educated patients about medical procedures steps, recovery measures and medication instructions.

MEDICAL ASSISTANT

Neal Suarez Family Practice
05.2012 - 03.2017
  • Greeted more than 80 patients daily prepared them for examination and recorded vital signs Experience providing injections related to allergies
  • Maintained the confidentiality of data gathered per HIPAA while providing support to other areas within the organization Adminsted injections and medications as directed by the physicians while also processing and drawing blood on infants and adults
  • Entered more than 4000 lab and medications orders into Cerner updated patient's electronic medical records Provided inventory control by preparing and maintaining supplies in rooms Performed electrocardiogram,ABI's,spirometry, routine lab test, hooked patients up for 24 hour Holter, blood pressure monitors and ear irrigations Worked projects and assisted physicians on more than 4000 test procedures and dressings and lab test Performed daily maintenance of monthly controls calibrations and participated in the initial setup of the Qualigen, Piccolo,
  • PT Inr machine, Medonic M series, Alere Afinion HbA1C, Alere Influenza and strep machine, Alere cholestech.

Education

Medical Assistant -

Remington College
Garland, TX
02.2004

Skills

  • Charting Expertise
  • Documentation Procedures Expertise
  • Complex Problem-Solving
  • Efficiency Improvement
  • Attention to Detail
  • Phlebotomy
  • Experienced working in a high-stress environment
  • Proficient with EMR’s : eClinical Works, Epic, Allscripts, Cerner, Centricity, e-MD’s
  • Sense of Urgency
  • Dedicated to providing excellent care to Patients and Physicans
  • EKG Set Up and Monitoring
  • Lab Equipment Calibration
  • Antigen Testing
  • Medication Administration
  • Lab Equipment Operation
  • Medical Procedures Understanding

Certification

  • RMA - Registered Medical Assistant

Timeline

Registered Medical Assistant

Healthcare Associates Of Texas
06.2021 - 03.2023

Patient Navigator

Stride Care
12.2020 - 03.2021

Medical Assistant

Bosley
11.2019 - 03.2020

REGISTERED MEDICAL ASSISTANT

North Texas Endocrine Center
08.2018 - 07.2019

REGISTERED MEDICAL ASSISTANT

Texas
07.2017 - 08.2018

MEDICAL ASSISTANT

Neal Suarez Family Practice
05.2012 - 03.2017

Medical Assistant -

Remington College

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