Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Brown

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

11
11
years of professional experience

Work History

RN

Jesse Brown VA Medical Center
01.2021 - Current
    • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
    • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
    • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
    • Administered medications accurately and safely, reducing medication errors and adverse reactions.
    • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
    • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
    • Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
    • Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
    • Managed care from admission to discharge.

Certified Medical Assistant

Sea Island Medical Care
05.2015 - 12.2020
    • Provided full medical assistant support to COVID-19 patients in the on-going 2020 pandemic.
    • Obtained patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.
    • Administer oral and injection medication and immunizations.
    • Drew blood, prepare patients for X-rays, remove sutures, and change dressings.
    • Performed laboratory procedures including phlebotomy, centrifuge, urinalysis, and vital signs.
    • Verify patient pharmacy information and refill prescription orders under approval of physician.
    • Launched initiative to regularly distribute health-related educational pamphlets to patients, helping them achieve and maintain ideal health.
    • Trained new staff on quality control procedures and medical standards governed by physicians.

      • Efforts ensured compliance with HIPAA and OSHA regulations and improved patient care/satisfaction.

      • Managed general office duties such as answering multiple telephone lines, completing insurance, scheduling appointments, etc.
      • Demonstrated ability to lead and motivate outstanding healthcare teams.
      • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment

Certified Medical Assistant

Doctors Care Urgent Care
05.2013 - 05.2015
  • Drew blood, prepare patients for X-rays, remove sutures, and change dressings.
  • Provided efficient administrative support (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping).
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis, and sigmoidoscopies).
  • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
  • Monitored and recorded vital signs for about 40 patients per day.
  • Performed approximately 20 - 25 phlebotomy sticks and EKGs per day.
  • Collected various specimen such as stool, urine, and blood and prepared them for the lab.
  • Handled Urinalysis procedures using the urine dipstick.
  • Administered rapid strep, tests in addition to One Step pregnancy test.
  • Assisted with other procedures such as Ear Irrigations and Spirometry tests.
  • Relayed messages from patients to the physicians regarding their prescriptions in addition to calling in these prescriptions.

Education

Bachelor of Science - Nursing

Chamberlain University
Addison, IL
12.2023

Associate of Applied Science - Medical Assisting

Ecpi University
Charleston SC
05.2013

Skills

  • Attention to Detail
  • Patient Education
  • Case Management
  • Time Management
  • Compassion and Empathy
  • Medication Administration
  • Discharge Planning
  • Patient Assessment
  • Critical Thinking
  • Conflict Resolution
  • Electronic Health Records
  • Cultural Competence
  • Health Promotion
  • Infection Control
  • Clinical Judgment
  • Pain Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Lab Result Interpretation
  • Medical Assessment
  • Care Planning
  • Supply Restocking
  • Chart Updating
  • Patient Management
  • Nursing Staff Leadership
  • ADL Assistance
  • Data Collection
  • Patient Evaluation
  • IV Setup
  • OSHA Safety Expert
  • HIPAA Education
  • Coordinating Referrals
  • Feeding Assistance
  • Patient Education and Counseling
  • Performing EKGs

Timeline

RN

Jesse Brown VA Medical Center
01.2021 - Current

Certified Medical Assistant

Sea Island Medical Care
05.2015 - 12.2020

Certified Medical Assistant

Doctors Care Urgent Care
05.2013 - 05.2015

Bachelor of Science - Nursing

Chamberlain University

Associate of Applied Science - Medical Assisting

Ecpi University

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