Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Brown

Hattiesburg,MS

Summary

Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

21
21
years of professional experience

Work History

Shipping and Receiving Clerk

Sanderson Farm
Collins, MS
10.2020 - Current
  • Set up and operated production equipment in accordance with established guidelines.
  • Monitored production line for any potential problems or malfunctions.
  • Followed detailed instructions from supervisors when performing tasks on the line.
  • Maintained a clean and safe work environment by following all safety protocols.
  • Identified areas of improvement within production processes and recommended solutions accordingly.
  • Trained new employees on how to properly use machines, follow safety protocols.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Operated computers to access information related to shipping activities.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Maintained inventory of shipping materials and supplies.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.

Assistant Store Manager

Shoe Show
Hattiesburg, MS
08.2019 - 08.2020
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Prepared staff work schedules and assigned team members to specific duties.

Sales Associate/Customer Service Manager

Walmart
Hattiesburg, MS
05.2003 - 07.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed policies and procedures related to customer service operations.
  • Monitored phone calls to provide feedback and coaching.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.

Education

High School Diploma -

Prentiss High
Prentiss, MS
05-2002

Skills

  • Self-Motivated and Independent
  • Inspection and Quality Control
  • Materials transportation
  • Warehousing Operations

Timeline

Shipping and Receiving Clerk

Sanderson Farm
10.2020 - Current

Assistant Store Manager

Shoe Show
08.2019 - 08.2020

Sales Associate/Customer Service Manager

Walmart
05.2003 - 07.2019

High School Diploma -

Prentiss High
Jessica Brown