Jessica Brown
Ojai,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Account Executive
OSI Global
Santa Barbara, California
2022.01 - 2024.01
- Assisted in onboarding process for new clients, ensuring smooth transition into company''s roster of accounts.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain competitive edge in market.
- Built relationships with customers and community to promote long term business growth.
- Traveled to trade shows in several countries, and visited customers at their offices.
- Spoke English and Spanish with customers.
Account Executive
Data Hardware Depot Inc.
Santa Barbara, California
2016.08 - 2021.12
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Added customers to portfolio by making cold calls and going to trade shows in U.S., Latin America and Caribbean, using networking skills.
- Traveled and visited prospects and customers; took them out to lunch and dinner, brought them gifts and had more in-depth talks about present and future projects.
- Replied promptly to my customers' requests and needs which allowed me to establish long-term relationships with them.
- Followed up with customers after each sale, it was important to make sure they were satisfied.
- Spoke English and Spanish with customers.
Front Desk Receptionist
Four Seasons Biltmore
Santa Barbara, California
2016.05 - 2016.08
- Welcomed guests to front desk in friendly manner, engaging in conversations while conducting check-in process.
- Explained resort's policies and amenities, and provided geographic information about property.
- Monitored incoming parties and prepared for special events.
- Attended all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Processed check-outs.
- Spoke English and Spanish with guests.
Manager's Assistant
Personal Products S.A.
Lima, Perú
2016.01 - 2016.03
- Worked closely with purchaser manager and sales executives to keep records current.
- Worked with accountant on debts, making realistic payment plans for vendors using Excel.
- Set up corporate meetings and other events, taking detailed notes that would later report to manager.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Spoke only Spanish.
In-Home Caretaker
Home-Business
Santa Barbara, California
2015.05 - 2015.12
- Made meals according to client's dietary requirements.
- Took care for patient's wounds by changing bandages.
- Went to doctor's appointment and communicated with doctor about patient's symptoms.
- Kept track of patient's progress and changing health conditions.
- Organized personal and professional calendars.
- Checked mail, shopped for groceries and handled bill payments.
- Administered medications in accordance with doctor's instructions.
- Spoke only English with patient.
Server
Pasta Shoppe
Santa Barbara, California
2014.04 - 2014.12
- Greeted customers and offered daily specials, answering any questions.
- Processed payments.
- Managed opening and closing duties.
- Cleaned area, counted cash drawer and restocked items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Spoke English and Spanish with customers.
Sales Floor Associate
Victoria's Secret
Santa Barbara, California
2010.11 - 2012.05
- Processed payments in cashier position.
- Bagged, wrapped and packaged purchases.
- Took night shifts to restock shelves with latest merchandise, creating more attractive product displays.
- Processed merchandise returns and exchanges.
- Welcomed customers and offered to help locate items.
- Answered questions about current promotions.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on sales floor and reporting concerns promptly to management.
- Spoke English and Spanish with customers.
Catering Staff
Village Modern Foods
Santa Barbara, California
2010.09 - 2011.09
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Provided friendly, courteous service to create memorable moments for guests.
- Spoke English and Spanish with customers.
Ice Cream Server
Cold Stone
Santa Barbara, California
2010.07 - 2010.12
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Spoke English and Spanish with customers.
Laboratory Associate
Hofarm
Lima, Perú
2010.01 - 2010.04
- Participated in lab meetings and project presentations.
- Performed routine equipment maintenance, minimizing downtime and optimizing instrument performance.
- Monitored and documented safety standards to verify compliance.
- Skilled at working independently and collaboratively in team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Spoke mostly Spanish.
Dance Teacher
Self Employed
Lima, Perú
2006.01 - 2010.01
- Created healthy and fun learning environment for all students by implementing class rules and promoting mutual respect and discipline.
- Helped clients set and achieve health and wellness goals.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques.
- Choreographed dances for different events.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Spoke mostly Spanish.
Education
Master of Arts - Marriage And Family Therapy
Pepperdine University
Malibu, CA2027-12
Bachelor of Arts - International Relations
San Francisco State University
Remote05.2022
Bachelor of Arts - Global Studies
University of California of Santa Barbara
Santa Barbara, CA12.2015
Associate of Arts - Global Studies & Environmental Studies
Santa Barbara City College
Santa Barbara, CA06.2015
Bachelor of Arts - Economics
Universidad Del Pacifico
Lima, Peru5 2010
High School Diploma -
Newton College
Lima, Peru12.2006
Skills
- Decision-Making
- Prioritization of Tasks
- Time Management
- Communication Skills
- Organizational Skills
- Attention to Detail
- Team Leadership
- Relationship Building
Timeline
Account Executive
OSI Global
2022.01 - 2024.01
Account Executive
Data Hardware Depot Inc.
2016.08 - 2021.12
Front Desk Receptionist
Four Seasons Biltmore
2016.05 - 2016.08
Manager's Assistant
Personal Products S.A.
2016.01 - 2016.03
In-Home Caretaker
Home-Business
2015.05 - 2015.12
Server
Pasta Shoppe
2014.04 - 2014.12
Sales Floor Associate
Victoria's Secret
2010.11 - 2012.05
Catering Staff
Village Modern Foods
2010.09 - 2011.09
Ice Cream Server
Cold Stone
2010.07 - 2010.12
Laboratory Associate
Hofarm
2010.01 - 2010.04
Dance Teacher
Self Employed
2006.01 - 2010.01
Master of Arts - Marriage And Family Therapy
Pepperdine University
Bachelor of Arts - International Relations
San Francisco State University
Bachelor of Arts - Global Studies
University of California of Santa Barbara
Associate of Arts - Global Studies & Environmental Studies
Santa Barbara City College
Bachelor of Arts - Economics
Universidad Del Pacifico
High School Diploma -
Newton College
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