Jessica Brown
Orlando,FL
Summary
Experienced professional with a strong background in customer service, staff supervision, and sales industries spanning over 16 years. Skilled in business management, sales, and staff training and development. A supportive team builder who excels at generating high levels of satisfaction while driving profits and boosting staff morale across multiple departments. Committed and hardworking, dedicated to maintaining the quality of services and procedures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Realtor
Mark Spain Real Estate
06.2021 - Current
- Communicate with clients to understand property needs and preferences. Negotiating favorable contract terms for clients, resulting in higher satisfaction rates and repeat business. Provide exceptional support during the negotiation process, advocating for clients best interests at all times.
- Enhance client experience by offering personalized consultations tailored to individual needs and preferences. Streamlining property viewing process with efficient scheduling system, improving client convenience.
- Coordinating of various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Managing of contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations. Facilitating the presenting of purchase offers to sellers for consideration.
- Development of strong relationships collaborating with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducting comprehensive market research to provide clients with accurate information on current trends and pricing strategies. Consulting with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Marketed and sold property for clients by hosting open houses and advertising online and locally. Advertising client properties through websites, social media, and real estate guides.
- Advise clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Write listings detailing and professionally highlighting property features to increase sales chances.
- Assisting first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Working closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Streamlining contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties ensuring smooth closings and satisfied clients.
- Follow-up on escrow process, coordinating contingency removal of property inspection and maintained timely closing of escrow. Negotiating favorable terms for clients, ensuring their satisfaction and future referrals.
- Maintain up-to-date knowledge on local zoning regulations, providing valuable insight throughout transactions.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism. Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Consistently staying up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Maintain connections with clients to encourage repeat business and referrals.
- Foster strong relationships with local businesses and service providers, enhancing overall client experience.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers. Achieving a high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Boost sales figures significantly, utilizing in-depth market analysis to price properties competitively. Consistently exceeding quarterly sales targets through diligent follow-up, persuasive negotiation, and focus on client needs.
- Mentor new hires, resulting in stronger staff development and increased productivity. Provide one-on-one mentoring to help individuals reach their full potential within the organization. Optimizing training delivery schedules, accommodating diverse learning styles and work commitments.
- Coach employees on best practices, providing constructive feedback to support their professional growth. Revolutionized safety training, significantly reducing workplace accidents.
- Contributing to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Created video assessments to highlight individual property details to ensure increased probability of sales.
Office Manager
Wynning Technologies
08.2017 - Current
- Provide efficient and professional administrative and clerical services to colleagues and supervisors
- Recruits and manages employees. Conducts onboarding and company training of new employees and completion of quarterly employee reviews
- Provides employees with guidance in handling difficult or complex problems and resolves escalated complaints
- Acts as Customer Relationship Manager for all customers and vendors by establishing and maintaining great professional business relationship providing excellent customer service to business partners, including external and internal customers
- Manages contract provisions, invoices and provides estimates to customers
- Maintains equipment inventory, scheduled maintenance and handles customer correspondence and contract negotiation with vendors
- Facilitate regularly scheduled meetings with customers
- Conduct informative presentations to new and potential client's, educating them on services that Wynning Technologies offers while initiating up sales in addition to current client services
- Additionally serving as Marketing Director responsible for creating and monitoring internet marketing campaigns, print ads, and client information presentations
- Maintain company website and Helpdesk ticketing system by assigning tickets to the appropriate technician when a customer reports an outage, orders equipment and all other requests and inquiries
Center Manager
Check into Cash
02.2007 - 05.2017
- Provided supervision to all staff on-site
- Conducted interviews, hiring and on-boarding processes
- Ensured the highest level of customer service through product sales and employee training
- Assigned employee schedules to ensure proper center coverage Conducted quarterly and annual employee evaluations and gave corrective actions including Performance Improvement Plans when necessary. Scheduled and facilitated all employee staff meetings and 1 on 1s.
- Effectively implemented the company's growth goal initiative by recruiting and interviewing highly trained and motivated individuals restructuring and revamping the employee training guidelines
- Exampled efficiency in operations and administrative functions. Implemented new business practices to streamline customers. Maintained long term customer relationships through company marketed promotions and individual financial advisement
- Solved complex issues and lead projects aimed at improving daily operations and company productivity
- Led team performance to maximize store's profitability by increasing loan sales, collecting past due accounts, building a strong customer base and establishing strong community relationships
- Oversaw compliance of company, Federal and State standards with safekeeping of funds and property, confidential and accurate record keeping, security, and personnel practices. Monitored, analyzed and reported store's quarterly profit and loss to ensure minimal loss of funds and implemented any necessary changes to ensure company profitability in addition to company standards.
Assistant Manager
Chevron
11.2004 - 02.2007
- Supervised day-to-day operations to meet performance, quality and service expectations while answering phones and maintaining company files. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Provided weekly work schedules to employees to accommodate business demands and vacation requests as well as organization of payroll sheets
- Motivated employees to improve morale, performance, and store revenue. Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Resolving escalated customer issues effectively leading to improved customer satisfaction rates.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Maintained daily record of all transactions and generated reports. Maintained records of all products and placed orders to replenish stock of merchandise as needed including maintaining funds needed in store. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reconciled daily sales transactions to balance and log day-to-day revenue. Increased sales through effective merchandising strategies and targeted promotions. Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Completed state and company compliance on gas pumps daily and scheduled maintenance repairs as needed. Conducted price surveying to surrounding gas stations to ensure prices are competitive
- Responsible for metrics including preparing and analyzing weekly reports to ensure store meets sales goals. Investigated cancelled sales and/or cash shortages
Office Support Clerk
Oakley, Inc
06.2001 - 11.2004
- Compiled and maintained records of business transactions and office activities of establishment. Provided assistance to credit clerks in gathering credit information for new applicants
- Performed clerical duties and utilized knowledge of systems or procedures such as filing, making copies, data entry and compiled various needed records and reports. Updated and organized customer's account files
- Processed credit card payments and vendor inquiries. Handled all incoming and outgoing correspondence in office, via telephone and email
- Composed spreadsheets, letters, rosters, and various reports utilizing programs such as Microsoft Word, Power Point and Excel
Education
Some College -
Riverside Community College
Riverside, CA01.2003
High School Diploma -
Canyon Springs High School
Moreno Valley, CA01.2002
Skills
- Proficient in Microsoft Office
- Typing 35 wpm
- Data Entry
- Administrative Support
- Employee Training & Development
- Customer Service
- Multitasking and Organization
- Store operations
- Cash Management & Budgeting
- Documentation And Reporting
- Bank and Safe Deposit procedures
- Financial Operations Management
- Bookkeeping
- Mail handling
- Performance Reviews
- Staff Management
- Employee Terminations
- Employee Scheduling
- Recruitment and Hiring
- Team Building and Leadership
- Inventory Tracking and Management
- Supply Ordering
- Policies and Procedures
- Multi-Line Phone Systems
- Confidential Document Control
- Meeting planning
- Presentation Facilitation & Development
- Sales and Marketing
- File Organization
- Client Relations
- Negotiation
- Research
- Real estate law understanding
- Property Tours and Inspections
- Contract Preparation
- Partnership Building
References
Available upon request
Certification
- State of Florida Real Estate License
License Number: SL346164
Timeline
Realtor
Mark Spain Real Estate
06.2021 - Current
Office Manager
Wynning Technologies
08.2017 - Current
Center Manager
Check into Cash
02.2007 - 05.2017
Assistant Manager
Chevron
11.2004 - 02.2007
Office Support Clerk
Oakley, Inc
06.2001 - 11.2004
High School Diploma -
Canyon Springs High School
- State of Florida Real Estate License
License Number: SL346164
Some College -
Riverside Community College
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