Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jessica Brown

Parkersburg,WV

Summary

Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant shopping experience. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Dynamic team player dedicated to providing excellent customer service. Detail-oriented and well proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Proficient claims associate skilled in handling high volumes of claims. Processes adjustments based on identifiable liability and compensability. Supports work of senior team members by organizing documentation and assisting on complex cases. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Insurance Claims Specialist

WVU Medicine
Parkersburg, WV
04.2024 - 10.2024
  • Reviewed customer insurance claims to ensure accuracy and completeness of information.
  • Maintained detailed records of all claim activities including correspondence, decisions, payments.
  • Reviewed denied claims for errors or omissions before finalizing decision notices.
  • Determined liability, compensability, and benefits due on each claim.
  • Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Examined claims, records and procedures to grant approval of coverage.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Cashier

Dollar tree
Belpre, Ohio
08.2022 - 12.2022
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Processed cash, check, and credit cards for customer purchases
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped restock shelves when necessary to maintain an organized display area
  • Accurately processed customer payments using cash, credit cards, and checks
  • Processed payments, returns, and exchanges
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Developed and maintained a positive working relationship with customers
  • Arranged and restocked displays and merchandise racks to maintain store appearance
  • Helped customers locate merchandise and answered questions about products

Napoli's
Belpre, ohio
08.2021 - 10.2021
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
  • Demonstrated ability to work quickly and accurately in high-pressure environments
  • Cooked food according to recipes set by establishment
  • Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
  • Utilized sanitary methods to handle, prepare and serve food
  • Washed and sanitized hands throughout shift, promoting food safety and health requirements
  • Operated industrial ovens, stoves and grills to prepare food

Mcdonalds
Belpre, Ohio
02.2015 - 06.2015
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Processed cash, check, and credit cards for customer purchases
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Provided efficient and courteous service to customers
  • Delivered customer service by greeting customers and answering any store inquiries

Shell/BP gas station
parkersburg, West Virginia
07.2013 - 04.2014
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Processed cash, check, and credit cards for customer purchases
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped restock shelves when necessary to maintain an organized display area
  • Provided efficient and courteous service to customers
  • Utilized problem solving skills to effectively handle difficult situations

Education

Certification in Medical billing and coding Candidate -

University of Arkansas of Grantham
Grantham, Arkansas
04.2024

Skills

  • Market Trend Analysis
  • Cash Drawer Management
  • Guest Communication
  • Goals and Performance
  • Liquor Law Compliance
  • Workplace Safety
  • Safety Methods
  • Safety Awareness
  • Cash Register Systems
  • Product Knowledge
  • Claims Investigation
  • Insurance knowledge
  • Claims analysis
  • Eligibility Determination
  • Data Entry
  • Insurance Claim Forms Review
  • Self Motivation

Certification

Medical billing and coding

References

References available upon request.

Timeline

Insurance Claims Specialist

WVU Medicine
04.2024 - 10.2024

Cashier

Dollar tree
08.2022 - 12.2022

Napoli's
08.2021 - 10.2021

Mcdonalds
02.2015 - 06.2015

Shell/BP gas station
07.2013 - 04.2014

Certification in Medical billing and coding Candidate -

University of Arkansas of Grantham
Jessica Brown