JESSICA BROWN
Armed Lead Dispatch
Las Vegas,NV
Summary
Accomplished Armed Lead Dispatch at Intercon Security Services, adept in improving operations and training new hires. Excelled in critical thinking and customer service, enhancing dispatch efficiency and fostering team collaboration. Demonstrated adaptability by implementing software systems, significantly boosting dispatch operations effectiveness without exceeding a 55-word limit.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Armed Lead Dispatch
Intercon Security Services
05.2024 - Current
- Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Armed CCTV Dispatcher Lead
Marksman Security
06.2020 - 05.2024
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Maintained regular communication with management, drivers and customers regarding transportation times.
- Tracked all changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reported delays, accidents or other traffic and transportation situations.
- Quickly determined locations and needs for high volume of hourly callers to accurately send Roving Officers for assistance.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Managed multiple projects and tasks to ensure high quality and timely delivery.
- Assisted departments with special requests for assistance and BOLOs.
- Dispatched police officers and emergency personnel to calls for service.
- Researched vehicle, wanted and missing persons information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
Security Professional-Dispatch
Allied Universal Security Services
03.2015 - 06.2021
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Investigated alarms and disturbances to maintain safety.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Immediately reported safety hazards for remediation response.
- Trained new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Security Officer
The Wynn Resort
06.2019 - 10.2019
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
- Managed credentialing for site employees, consultants and subcontractors.
- Evaluated employees, baggage and shipments to assess security and compliance.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA06.2009
Skills
- Improving operations
- Adjusting routes
- Service planning
- Data entry
- Critical thinker
- Training new hires
- Monitoring field personnel
- Multitasking
- Customer Service
- Problem-Solving
- Prioritizing calls
- Adaptability and Flexibility
Affiliations
- Employee of the month award recipient
Certification
- AED / First Aid Training - 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeTimeline
Armed Lead Dispatch
Intercon Security Services
05.2024 - Current
Armed CCTV Dispatcher Lead
Marksman Security
06.2020 - 05.2024
Security Officer
The Wynn Resort
06.2019 - 10.2019
Security Professional-Dispatch
Allied Universal Security Services
03.2015 - 06.2021
- AED / First Aid Training - 2020
High School Diploma -
San Bernardino High School
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