Jessica Brown
Alvarado,TX
Summary
Dynamic leader with a proven track record at Old Dominion Freight Lines, offering over 18 years of experience. Adept in customer relations and meticulous attention to detail. Excelled in enhancing employee morale and inter-departmental communication, improving operational efficiency. Skilled in payroll management and fostering a positive work environment, demonstrating a unique blend of hard and soft skills to drive success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Owner
El Encanto La Cantina
04.2020 - 04.2024
- Founded a business from scratch
- Established contracts and relationships with other businesses and vendors
- Website developer and business marketing
- Managed 10-20 employees
- Accounts payable and receivable
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting
- Trained and motivated employees to perform daily business functions
Payroll/Administrative Supervisor
Old Dominion Freight Lines
12.2021 - 02.2023
- Continued my role as office supervisor, working with operations
- Handle all job postings for our service center, scheduling interviews, and conducting interviews when needed
- Responsible for all new hires, and transfers: processing paperwork, orientation
- Forklift test, Hazmat class for DOT and NON-DOT
- Uniform purchase orders, along with office and dock
- Enrolling new hires for direct deposit, insurance, 401K
- Handled workers compensation for the service center
- Payroll and time punching
- Approved time off requests
- Planned our yearly employee appreciation week
- Trained new employees on company policies, procedures, software applications
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Office Supervisor
Old Dominion Freight Lines
12.2006 - 12.2021
- Ensuring employees are following processes and procedures in order to maintain an organized and coordinated front office
- Responsible for a number of accounting and operational duties, I coordinate between billing and customers, and dock and dispatch to resolve issues, document all customer inquiries and comments thoroughly and quickly
- Working with Inbound, to ensure timely deliveries by coordinating schedules, routes, and truck assignments for optimal results
- Accounts Payable
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues
- Purchasing: ordered supplies for dock, office, drivers, and sales
- Receiving and reconciling supplies versus purchase orders
- Cash Postings, and deposits
- Handled all Inbound Appointment freight: ensuring appoints were made
- Handled Canada/International shipments paperwork
- Took OS&D calls when needed: handled Blind shipments, reconsignment
- Responsible for SVC non credit report
- Worked 12 day report, dock inventory report
- Handled all will call for our SVC, making sure all documents in house prior to releasing freight
- Prepared accurate cost estimates for shipments
- Generate outbound manifest when needed
- Managed employees and FMLA and workers compensation programs
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities
- Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts
- Collaborated with other departments such as sales or customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively
Education
High School Diploma -
Alvarado High School
Alvarado, TX05.2002
TCC-Southeast
Arlington, TX05.2002
Skills
- Customer service
- AS400
- SAP
- Word
- Excel
- Mentoring and training
- Time management abilities
- Multitasking
- Shipping documentation
- Employee supervision and coaching
- Entrepreneurial personality
- Driven and determined
- Attention to detail
Certification
- Hazmat Training
- Situational Leadership Certification
- Coaching Certification
Accomplishments
- Recognized by management for Commitment to Superior Customer relations.
Languages
Spanish
Native or Bilingual
Timeline
Payroll/Administrative Supervisor
Old Dominion Freight Lines
12.2021 - 02.2023
Business Owner
El Encanto La Cantina
04.2020 - 04.2024
Office Supervisor
Old Dominion Freight Lines
12.2006 - 12.2021
High School Diploma -
Alvarado High School
TCC-Southeast
- Hazmat Training
- Situational Leadership Certification
- Coaching Certification
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