Jessica Brown
St Marys,OH
Summary
Versatile and results-driven professional with experience at Honda, adept in quality assurance and efficient multitasking. Demonstrated ability to enhance production goals and customer satisfaction through expert equipment operation and exceptional service delivery. Skilled in fostering safety management and workflow optimization, achieving significant improvements in operational efficiency.
Overview
19
19
years of professional experience
Work History
Production Associate
Honda
01.2013 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
Bartender
St Marys American Legion
11.2019 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender/Server/Cook
Duffy’s Lounge
08.2015 - 10.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Prepared garnishes by evenly slicing and pitting fruits.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Child Watch Staff Attendant
YMCA- South Branch
01.2009 - 01.2014
- Supported children''s physical development by introducing age-appropriate gross motor activities such as obstacle courses, relay races, and group games to promote coordination, balance, and strength.
- Provided basic first aid treatment for minor injuries sustained during playtime while also adhering to proper procedures for reporting incidents according to facility policies.
- Facilitated smooth transitions between activities by employing consistent routines that helped children feel secure while minimizing disruptions to their learning experiences.
- Enhanced child safety by implementing strict supervision protocols and maintaining a clean, organized play area.
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on their child''s progress during their time in care.
- Promoted positive behavior among children through clear communication, consistency, and appropriate reinforcement strategies.
- Established strong connections with each child in the program, fostering a sense of trust and mutual respect that facilitated their social and emotional growth.
Direct Support Professional
AWS
01.2011 - 01.2013
- Applied de-escalation techniques to manage challenging behaviors effectively.
- Used electronic health record software to document patient interactions and care plans.
- Utilized assistive devices to support patients with mobility challenges.
- Employed communication skills to build trust and rapport with patients and families.
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
Cashier
Pantry Pride
01.2006 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
St Marys Memorial High School
Saint Marys, OH05.2008
Skills
- Efficient multitasking
- Production support
- Computer skills
- Quality assurance
- Product assembly
- Hand-eye coordination
- Product inspection
- Workflow optimization
- Assembly line experience
- Manufacturing
- Tool operation
- Equipment operation
- Production logging
- Safety management
- Materials management
- Assembly and production
Timeline
Bartender
St Marys American Legion
11.2019 - 11.2021
Bartender/Server/Cook
Duffy’s Lounge
08.2015 - 10.2017
Production Associate
Honda
01.2013 - Current
Direct Support Professional
AWS
01.2011 - 01.2013
Child Watch Staff Attendant
YMCA- South Branch
01.2009 - 01.2014
Cashier
Pantry Pride
01.2006 - 01.2011
High School Diploma -
St Marys Memorial High School
Similar Profiles
Donovan RoachDonovan Roach
Honda Associate at HondaHonda Associate at Honda
Manjinder SinghManjinder Singh
Forklift Operator at HondaForklift Operator at Honda
Ranjith BalasundaramRanjith Balasundaram
Service Advisor at HondaService Advisor at Honda