Jessica Brown
Deer
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
23
23
years of professional experience
Work History
Office Manager /Dispatcher Coordinator
Twin Peaks Inc.
04.2015 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
General Manager
Adria Hotel & Conference Center / Best Western
09.2015 - 04.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Executive Inn at Woodbury / Best Western Woodbury
01.2002 - 08.2015
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RISkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and coordinating
- Decision-making
- Customer relationship management
- Problem resolution
Languages
Spanish
Timeline
General Manager
Adria Hotel & Conference Center / Best Western
09.2015 - 04.2018
Office Manager /Dispatcher Coordinator
Twin Peaks Inc.
04.2015 - 12.2024
General Manager
Executive Inn at Woodbury / Best Western Woodbury
01.2002 - 08.2015
Bachelor of Science - Hospitality Management
Johnson & Wales University
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